Senior Operations Specialist

Wells Fargo•Chandler, AZ

10h•Hybrid

About The Position

Wells Fargo is seeking a Senior Operations Processor to join the Cash Management Operations Group within the Wholesale Lending Operations Division. This role supports multiple teams as a subject matter expert by collaborating with partners, sharing guidance, resolving complex operational issues, and helping drive consistent, accurate, and risk-aware execution. Learn more about career areas and lines of business at wellsfargojobs.com. In this role, you will: Serve as a subject matter expert and team support resource for complex operational processes across multiple teams. Provide guidance, peer coaching, and procedural support to help team members understand processes, resolve issues, and complete work accurately. Collaborate with group managers, peers, and cross-functional partners to support shared priorities, align work across teams, and implement data-driven strategies that support group and company goals. Perform complex analysis to identify trends, support team-level initiatives, and provide insights that help multiple teams execute business strategies effectively. Apply broad technical and business knowledge to anticipate emerging issues, connect impacts across teams, and support timely resolution. Recommend process improvements, team support strategies, and business direction that promote consistency, quality, and operational alignment. Manage or participate in large cross-group projects that require coordination, communication, and follow-through across multiple teams. Make decisions on matters with some financial impact and risk. Collaborate and consult with peers, colleagues, managers, and partner teams to resolve issues, share knowledge, strengthen working relationships, and achieve common operational goals.

Requirements

4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

2+ years of accounting, accounts receivable, or accounts payable experience.
Experience with lease and loan processing systems. Includes InfoLease, Lucus, and AIMS
Experience serving as a subject matter expert, providing work direction, peer coaching, training, or process guidance to support team performance.
Demonstrated leadership skills, including supporting team members, influencing without direct authority, building trust, supporting change, and helping others prioritize work.
Strong problem-solving, analytical, research, and process improvement skills.
Strong attention to detail, quality, risk awareness, customer service, and communication skills.
Intermediate Microsoft Excel skills, including formulas, functions, and pivot tables.

Responsibilities

Serve as a subject matter expert and team support resource for complex operational processes across multiple teams.
Provide guidance, peer coaching, and procedural support to help team members understand processes, resolve issues, and complete work accurately.
Collaborate with group managers, peers, and cross-functional partners to support shared priorities, align work across teams, and implement data-driven strategies that support group and company goals.
Perform complex analysis to identify trends, support team-level initiatives, and provide insights that help multiple teams execute business strategies effectively.
Apply broad technical and business knowledge to anticipate emerging issues, connect impacts across teams, and support timely resolution.
Recommend process improvements, team support strategies, and business direction that promote consistency, quality, and operational alignment.
Manage or participate in large cross-group projects that require coordination, communication, and follow-through across multiple teams.
Make decisions on matters with some financial impact and risk.
Collaborate and consult with peers, colleagues, managers, and partner teams to resolve issues, share knowledge, strengthen working relationships, and achieve common operational goals.