Senior Operations Specialist
About The Position
We are seeking a Senior Operations Specialist to join a growing wealth management firm. This client-facing role involves building strong client relationships, partnering closely with advisors, and ensuring operational details are handled thoughtfully and efficiently. The ideal candidate has experience in a wealth management environment and is comfortable working across custodial, portfolio management, and CRM platforms. The role also calls for someone who looks for ways to improve processes, solve problems, and help the firm operate more effectively. The position offers the opportunity to make a meaningful impact on the client experience and on how the firm operates as it continues to grow. The successful candidate will be client-focused, detail-oriented, and entrepreneurial, comfortable handling operational details while considering how processes can be improved.
Requirements
- At least 3 years of experience in wealth management, financial services, or a similar operational or client service role.
- Strong understanding of investment account operations, including account opening, transfers, and trading.
- Excellent attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Comfort working directly with clients and building trusted relationships.
- Ability to manage multiple priorities and take ownership of projects from start to finish.
- Proactive problem-solving approach and willingness to figure things out rather than simply follow a checklist.
Nice To Haves
- Familiarity with Schwab, Fidelity, Black Diamond, and Wealthbox.
- Series 65 license.
Responsibilities
- Serve as a dedicated operational point of contact for assigned client relationships.
- Work closely with advisors to provide a high level of service and support to clients.
- Manage and coordinate new client onboardings, account openings, money movements, transfers, and other account-related activities.
- Assist with client trading and portfolio-related operational needs.
- Coordinate with custodians, investment platforms, and other outside partners.
- Maintain accurate client records and ensure operational tasks are completed timely and accurately.
- Troubleshoot client and account issues and see them through to resolution.
- Support ongoing client service needs and proactively identify ways to improve the client experience.
- Contribute to the development of scalable systems, procedures, and best practices as the firm grows.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
