Senior Operations Specialist

Throne Labs•Hayward, CA

1d•Onsite

About The Position

Throne is a fast growing Series C startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces. With flagship customers like LA Metro, Caltrain, Berkeley, Ann Arbor, Beverly Hills and Washington DC, we're rapidly scaling and preparing for multi-city expansion in 2026-2027. We recognize an unspoken problem: that better bathroom accommodations are sorely needed in most cities. Public and retail bathrooms are neither positioned to meet demand, nor incentivized to provide the quality experience people deserve. Our mission is to provide peace of mind to the millions of people who set out on an adventure on any given day. That adventure may be big or small. It may involve taking your toddler to the park, driving a stranger to the airport, running a half marathon, or exploring a new city for the first time. Throne is looking for a Senior Operations Specialist to join our Bay Area team, reporting to Senior Operations Manager. In addition to performing the core cleaning, restocking, and maintenance work of an Operations Specialist, you'll take ownership of a full route, site, or recurring set of work with limited oversight, handle moderately difficult tasks, and act as a resource for newer teammates. This is a shift-based role with coverage needs spanning early mornings, evenings, weekends, and holidays.

Requirements

At least 1 year of relevant experience, with a working command of Throne's product and procedures across the common range of tasks
Strong communication and interpersonal skills; comfortable giving direct feedback
Able to plan and manage a full route or schedule with limited oversight
Comfortable making routine field decisions independently, and knows when to seek guidance on decisions with safety, cost, or client impact
Comfortable working in a fast-paced, physical, outdoor environment
Proficiency with mobile applications; comfortable with Google Workspace and Slack
Valid driver's license and clean driving record, with at least 2 years of driving experience
Comfortable with the nature of the business, including working in and around human waste systems
Ability to lift, move, and handle up to 50 pounds
Willingness to complete a background and driver screening as a condition of employment
Genuine enthusiasm for Throne's mission

Nice To Haves

Prior experience as a Throne Operations Specialist, or in the portable sanitation industry
Experience training or mentoring team members
Experience operating basic hand tools and machinery safely
CDL or experience operating medium/heavy-duty vehicles (only relevant where the role includes pump truck duties)

Responsibilities

Clean, restock, and maintain Thrones across a full assigned route, site, or recurring set of work
Conduct regular unit inspections, assessing cleanliness and equipment condition
Troubleshoot common issues across Throne's systems independently, using data and observation to identify the cause
Assist in addressing restocking, maintenance, and minor technical tickets
Take on moderately difficult tasks escalated by newer teammates, and escalate highly complex issues to the Operations Manager or a more senior team member
Help train and onboard new Operations Specialists, ensuring adherence to Throne's cleaning and service standards
Act as a leader amongst peers by recognizing and communicating trends and improvement opportunities to the Operations Manager
Maintain a solid, working command of Throne's hardware and systems, and stay current on product changes
Document all work accurately and in real time using mobile applications
Safely operate a company vehicle to travel between Throne locations (may include pump truck operation — market-dependent, Ops Manager to specify)
Help direct and prioritize workload within a shift