Senior Operations Specialist

Throne Labs•New York City, NY

5d•Onsite

About The Position

Throne is a fast growing Series C startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces. With flagship customers like LA Metro, Caltrain, Berkeley, Ann Arbor, Beverly Hills and Washington DC, we're rapidly scaling and preparing for multi-city expansion in 2026-2027. We recognize an unspoken problem: that better bathroom accommodations are sorely needed in most cities. Public and retail bathrooms are neither positioned to meet demand, nor incentivized to provide the quality experience people deserve. Our mission is to provide peace of mind to the millions of people who set out on an adventure on any given day. That adventure may be big or small. It may involve taking your toddler to the park, driving a stranger to the airport, running a half marathon, or exploring a new city for the first time. Throne is looking for a Senior Operations Specialist to join our NYC team, reporting to the Technical Operations Manager. This hands-on role supports the growth and day-to-day operations of a new market, with opportunities to take on increasing responsibility as the team grows. The ideal candidate will be comfortable with change and ambiguity, and excited to be a part of a growing and rapidly evolving operation and team. In addition to performing the core cleaning, restocking, and maintenance work of an Operations Specialist, you'll take on additional responsibilities that support the day-to-day needs of a growing NYC market. This is a shift-based role with coverage needs spanning early mornings, evenings, weekends, and holidays. The hourly rate for this position is $30.00/hour. Full-time roles are eligible for the benefits package below, including stock options.

Requirements

At least 1 year of relevant experience, with a working command of Throne's product and procedures across the common range of tasks
Able to communicate verbally and in writing in English and Spanish, with the strong communication and interpersonal skills and the ability to communicate effectively with team members in both languages; comfortable giving direct feedback
Highly organized and detail oriented
Able to plan and manage a full route or schedule with limited oversight
Comfortable making routine field decisions independently, and knows when to seek guidance on decisions with safety, cost, or client impact
Comfortable working in a fast-paced, physical, outdoor environment
Proficiency with mobile applications; comfortable with Google Workspace and Slack or similar applications
Valid driver's license and clean driving record, with at least 2 years of driving experience
Comfortable with the nature of the business, including working in and around human waste systems
Ability to lift, move, and handle up to 50 pounds
Willingness to complete a background and driver screening as a condition of employment
Genuine enthusiasm for Throne's mission

Nice To Haves

Prior experience as a Throne Operations Specialist, working in field operations, or in a relevant operational role
Experience training or mentoring team members
Experience operating basic hand tools and machinery safely

Responsibilities

Take ownership of a full route, site, or recurring set of work with limited oversight.
Troubleshoot common issues across Throne's systems independently, using data and observation to identify the cause
Help direct and prioritize workload within a shift.
Assist in addressing restocking, maintenance, and minor technical tickets
Take on tasks escalated by newer teammates, and escalate highly complex or high stakes issues to market managers or a more senior team member
Help train and onboard new Field Team Members, ensuring adherence to Throne's cleaning and service standards
Recognize and Communicate trends and improvement opportunities to market managers and Throne leadership.
Document all work accurately and in real time using mobile applications
Clean, restock, and maintain Thrones.
Safely operate a company vehicle to travel between Throne locations
Conduct regular unit inspections, assessing cleanliness and equipment condition
Assist in the writing and distribution of checklists, updates, and Standard Operating Procedures to ensure consistency across field operations.
Follow up with team members on outstanding tasks, training,, and operational requirements to ensure compliance and quality.
Support the General Manager, New York and Technical Operations Manager with projects and priorities as needed.
Restock Thrones, ensuring supplies are uniformly organized and stocked across the fleet.
Maintain inventory and place orders as needed for supplies in Thrones and the warehouse.
Maintain a solid, working command of Throne's hardware and systems, and stay current on product changes