Senior Operations Specialist

Waste Management, Inc. (WM) • Grayslake, IL

3d • $22 - $33 • Onsite

About The Position

At WM, the Senior, Operations Specialist for Collections provides advanced clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations. This role is crucial for troubleshooting and resolving safety, service, and operational issues, maintaining and distributing department-related information daily, and communicating with other supervisors and managers on operational matters. The specialist will also manage KRONOS for daily updates for drivers and helpers, and utilize Microsoft Suite and other software tools for various tasks including procurement, time and attendance, safety incidents, and contract labor. Additionally, this role involves assisting with payment processing, supporting operational projects, and communicating with customers and employees regarding service issues, scheduling, and work assignments.

Requirements

• High School Diploma or GED (accredited)
• 2 years of relevant work experience (in addition to education requirements)
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Proficiency in Microsoft Suite and additional software tools

Responsibilities

• Assists in troubleshooting and resolving safety, service, and operational issues.
• Maintains and distributes department-related information daily.
• Communicates with other supervisors and managers on operational matters.
• Maintains the office.
• Acts as the proxy for KRONOS for all daily updates for drivers and helpers.
• Uses Microsoft Suite and additional software tools to manage a variety of daily tasks, such as procurement, time and attendance, safety incidents, and contract labor.
• Assists with the processing of payments and other financial tasks as necessary.
• Assists in the implementation of operational projects as needed.
• Communicates with customers about service issues as required.
• Communicates with employees about scheduling and work assignments as needed.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation
• Paid holidays
• Paid personal days
• Tomorrow Education Assistance Program
• Paid on-the-job training
• Career progression

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED