Senior Operations Specialist

Waste Management, Inc. (WM) • San Juan, PR

11d • $18 - $20

About The Position

At WM, the Senior Operations Specialist for Collections provides advanced clerical and administrative support to departmental managers and assists in coordinating all aspects of daily operations. The position supports operational troubleshooting, information distribution, workforce administration, procurement, time and attendance, safety incidents, contract labor, payments, financial tasks, operational projects, customer service issues, and employee scheduling and assignments. The role is the proxy for KRONOS daily updates for drivers and helpers and uses Microsoft Suite and other software tools. The work operates in a mix of office and plant/field environments. The posted pay rate is $17.90–$19.50 per hour, based on work experience, with a Monday–Friday shift starting between 7:00 a.m. and 4:00 p.m.

Requirements

• High school diploma or GED (accredited), or a bachelor's degree in accounting.
• At least 3 years of relevant work experience, in addition to education requirements.
• Must be at least 18 years of age and legally eligible to work in the country where the position is located.
• Advanced-level bilingual proficiency in English and Spanish.
• Experience with tax withholding and quarterly filings with the Government of Puerto Rico.
• Proficiency with Microsoft Suite, including Word and Excel, and other accounting applications.

Nice To Haves

• Experience preparing Payroll Declaration and uploading data to the CFSE website for the Government of Puerto Rico.
• Experience preparing the Chauffeur's Insurance (Seguro Choferil) return and uploading data to the DTRH website.

Responsibilities

• Provide advanced clerical and administrative support to departmental managers and assist in coordinating daily operations.
• Troubleshoot and resolve safety, service, and operational issues.
• Maintain and distribute department-related information daily.
• Communicate with other supervisors and managers regarding operational matters.
• Maintain the office and serve as the proxy for KRONOS daily updates for drivers and helpers.
• Use Microsoft Suite and other software tools to manage tasks including procurement, time and attendance, safety incidents, and contract labor.
• Assist with processing payments and other financial tasks as necessary.
• Assist with implementing operational projects as needed.
• Communicate with customers about service issues as required.
• Communicate with employees about scheduling and work assignments as needed.

Benefits

• $250 per year boot allowance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability coverage.
• Stock purchase plan.
• Company matching on a 401(k).
• Paid vacation.
• Paid holidays.
• Personal days.
• Your Tomorrow Education Assistance Program.
• Paid on-the-job training.
• Established career progression.
• Dependent day care.
• Discounted stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED