Senior Trust Operations Specialist

TRUSTBANK•Scottsdale, AZ

7d•$80,000 - $87,000•Onsite

About The Position

The Senior Trust Operations Specialist independently administers and oversees complex trust operational activities in support of the Trust Department in the Greater Phoenix, Arizona Market. The role uses discretion and independent judgment to evaluate operational issues, determine resolutions, implement process improvements, and support efficient trust account administration. It serves as a subject matter expert, provides guidance and training to team members, and coordinates workflow management to support departmental objectives. The position is office-based and must be performed onsite, primarily at the Scottsdale office, with support for the Phoenix Camelback office. It is typically Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week; additional hours may be required. The job may require travel to other Arizona locations. The role involves prolonged sitting at a computer, some repetitive computer work, and direct work with the public in a moderately noisy, well-lit office. The annual salary range is $80,000–$87,000, with eligibility for a discretionary annual bonus. The posting directs applicants to the bank’s website for employee benefits details but does not specify those benefits.

Requirements

Minimum of 5–7 years of progressively responsible experience in trust operations, fiduciary administration, wealth management operations, or related financial services.
Demonstrated experience independently evaluating and resolving complex trust operational issues.
Experience overseeing workflow management, operational controls, and account administration processes.
Ability to exercise discretion and independent judgment when interpreting policies, identifying risks, and determining courses of action.
Experience developing, implementing, and improving operational procedures and controls.
Experience training, mentoring, and providing work direction to operations staff.
Strong knowledge of trust accounting systems, fiduciary regulations, account administration, transfers, tax withholding, reconciliations, and trust operations workflows.
Experience collaborating with Trust Officers, Wealth Advisors, Compliance, and other departments on operational solutions and business objectives.
Ability to independently analyze complex situations and determine appropriate resolutions.
Strong analytical, organizational, and critical-thinking skills.
Ability to implement process improvements and operational efficiencies.
Advanced knowledge of trust and fiduciary operations, banking regulations, and risk management principles.
Excellent written and verbal communication skills.
Ability to prioritize work, manage competing deadlines, and oversee multiple operational functions with minimal supervision.
Ability to use MS Office, including Excel for data analysis and report preparation.
Ability to work onsite and, potentially, travel to other Arizona locations.

Nice To Haves

College or university degree and/or relevant proven work experience is preferred.
Bachelor’s degree in Business Administration, Finance, Accounting, Trust Administration, or a related field preferred.
CTOP (Certified Trust Operations Professional), CSOP (Certified Securities Operations Professional), or a similar industry designation preferred.
Continuing education in trust administration, fiduciary services, banking operations, compliance, or regulatory matters is strongly preferred.
Five to seven years’ experience in financial servicing or related experience/credentials preferred.

Responsibilities

Independently evaluate trust operational activities and determine actions to ensure accurate and timely processing.
Administer complex trust account transactions, including wires, ACH transfers, deposits, disbursements, and asset transfers.
Review operational exceptions, identify risks, and determine corrective actions to ensure compliance with internal policies and regulatory requirements.
Evaluate account documentation and implement procedures for new account openings, account maintenance, and account closures.
Set priorities and independently manage daily workflow to meet service standards and operational deadlines.
Analyze operational processes and recommend improvements to efficiency, risk mitigation, and client service.
Implement approved process enhancements and monitor their effectiveness.
Develop and maintain operational procedures and best practices for trust administration functions.
Evaluate system functionality and recommend operational solutions supporting departmental objectives.
Coordinate and implement special projects assigned by management.
Provide guidance and mentoring to Trust Operations staff on complex operational matters.
Review team members’ work and recommend ways to improve accuracy, efficiency, and consistency.
Assist management with workflow strategies and allocation of operational responsibilities.
Facilitate communication and collaboration among team members to achieve departmental goals.
Evaluate operational activities for compliance with bank policies, fiduciary standards, and applicable regulations.
Identify operational risks and determine appropriate escalation or resolution procedures.
Review reconciliation processes and investigate discrepancies to ensure accurate account administration.
Monitor federal and state tax withholding processes and implement corrective measures when needed.
Collaborate with Trust Officers and other departments to resolve complex operational issues.
Evaluate client- and account-specific requirements and determine appropriate operational support.
Respond to operational inquiries and requests using discretion and independent judgment.
Embrace and promote TrustBank and Wealth Management culture and core values.