Senior Trust Operations Specialist
About The Position
The Senior Trust Operations Specialist independently administers and oversees complex trust operational activities in support of the Trust Department. The role uses discretion and independent judgment to evaluate operational issues, determine resolutions, implement process improvements, and support efficient trust account administration. It serves as a subject matter expert, guides and trains team members, and coordinates workflow management to support departmental objectives. This is an onsite, office-based role in the Greater Phoenix, Arizona market. The primary location is 14631 N Scottsdale Rd., Suite 100, Scottsdale, Arizona, with additional support for the Phoenix office at the Camelback location. The position is typically Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week; additional hours may be required. The role involves extended periods sitting at a computer, some repetitive computer work, and direct interaction with the public. The office is well lit with a moderate noise level. Travel to other Arizona locations may be required.
Requirements
- Minimum of 5–7 years of progressively responsible experience in trust operations, fiduciary administration, wealth management operations, or related financial services.
- Demonstrated experience independently evaluating and resolving complex trust operational issues.
- Experience overseeing workflow management, operational controls, and account administration processes.
- Ability to exercise discretion and independent judgment in interpreting policies, identifying risks, and determining appropriate actions.
- Experience developing, implementing, and improving operational procedures and controls.
- Experience training, mentoring, and providing work direction to operations staff.
- Strong knowledge of trust accounting systems, fiduciary regulations, account administration, transfers, tax withholding, reconciliations, and trust operations workflows.
- Experience collaborating with Trust Officers, Wealth Advisors, Compliance, and other departments to implement operational solutions and achieve business objectives.
- Ability to analyze complex situations independently and determine appropriate resolutions.
- Strong analytical, organizational, and critical-thinking skills.
- Ability to implement process improvements and operational efficiencies.
- Advanced knowledge of trust and fiduciary operations, banking regulations, and risk management principles.
- Excellent written and verbal communication skills.
- Ability to prioritize work, manage competing deadlines, and oversee multiple operational functions with minimal supervision.
- Ability to use Microsoft Office, including Excel, for data analysis and report preparation.
Nice To Haves
- College or university degree and/or relevant proven work experience.
- Bachelor’s degree in Business Administration, Finance, Accounting, Trust Administration, or a related field.
- CTOP (Certified Trust Operations Professional), CSOP (Certified Securities Operations Professional), or similar industry designation.
- Continuing education in trust administration, fiduciary services, banking operations, compliance, or regulatory matters.
- 5–7 years’ experience in financial servicing or related experience/credentials.
Responsibilities
- Independently evaluate trust operational activities and determine actions to ensure accurate and timely processing.
- Administer complex trust account transactions, including wires, ACH transfers, deposits, disbursements, and asset transfers.
- Review operational exceptions, identify risks, and determine corrective actions to meet internal policies and regulatory requirements.
- Evaluate account documentation and implement procedures for new account openings, maintenance, and closures.
- Prioritize and independently manage daily workflow to meet service standards and deadlines.
- Analyze operational processes, recommend improvements, implement approved enhancements, and monitor their effectiveness.
- Develop and maintain operational procedures and best practices for trust administration.
- Evaluate system functionality and recommend operational solutions.
- Coordinate and implement special projects assigned by management.
- Guide and mentor Trust Operations staff on complex operational matters; review team members’ work and recommend improvements.
- Assist management with workflow strategies and allocation of operational responsibilities.
- Facilitate communication and collaboration among team members.
- Evaluate operational activities for compliance with bank policies, fiduciary standards, and applicable regulations.
- Identify operational risks and determine appropriate escalation or resolution procedures.
- Review reconciliation processes and investigate discrepancies.
- Monitor federal and state tax withholding processes and implement corrective measures when needed.
- Collaborate with Trust Officers and other departments to resolve complex operational issues.
- Evaluate client- and account-specific requirements to determine appropriate operational support.
- Exercise discretion and independent judgment when responding to operational inquiries and requests.
- Promote TrustBank and Wealth Management culture and core values in all duties.
Benefits
- Eligible for a discretionary annual bonus.
- Employee benefits are referenced on the bank’s website; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
