Trust Operations Specialist
About The Position
The Trust Operations Specialist performs accounting functions for the Trust department’s administration of trusts, agency accounts, estates, conservatorships, and IRAs. The role posts transactions to the trust accounting system, processes transactions according to client instructions, documents and archives cash transactions, and communicates with clients about request status and related issues. With guidance from senior team members, the specialist assists with cashiering for institutional client conversions and deconversions and develops knowledge of complex distribution activities. The role also supports regulatory compliance, follows bank policies and procedures, completes required training, and may coach or train others. The position is fully onsite at 1045 W Katella Avenue, Suite 100, Orange, California 92867. The stated pay range is $25.00–$34.00 per hour; incentive compensation may also be available.
Requirements
- High school diploma or equivalent certificate required.
- Highly organized, with the ability to handle multiple tasks at once.
- Excellent organizational, time-management, problem-prevention, and problem-solving skills.
- Excellent communication skills.
- Ability to thrive in a team-oriented environment.
- Flexibility and willingness to work in a fast-paced, dynamic environment.
- Appropriate and professional judgment aligned with Pacific Premier Bank culture and success attributes.
- Strong understanding of a PC and Windows environment.
- Developing professional expertise and ability to apply company policies and procedures to resolve a variety of issues.
Nice To Haves
- One year of related experience preferred.
- Prior financial-services experience in a transaction-processing environment preferred.
Responsibilities
- Post transactions accurately to the trust accounting system without direction.
- Ensure transactions are processed accurately and according to client instructions.
- Ensure documentation related to cash transactions is appropriately archived and noted.
- Proactively contact clients by phone to advise them of request status.
- Remediate issues or concerns arising from client contact.
- Follow procedures related to client contact.
- Assist, under senior team members’ guidance, with cashiering activities related to institutional client conversions and deconversions.
- Develop an understanding, under senior team members’ guidance, of complex distribution activities, including Roth conversions, alternative asset re-registrations, and plan distributions.
- Demonstrate compliance with applicable bank regulations and keep up to date on regulatory changes.
- Follow bank policies, procedures, and compliance regulations, and complete required annual or job-specific training.
- Maintain working knowledge of applicable written policies and procedures, including those regarding the Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security.
- May coach, mentor, or train others and teach coursework as a subject matter expert.
- Demonstrate and foster Columbia’s corporate culture, take personal initiative, and serve as a positive example.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans
- 401(k) retirement savings plan with employer match for qualifying associate contributions
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition assistance
- Mental health resources
- Identity theft protection
- Legal support
- Auto and home insurance
- Pet insurance
- Access to an online discount marketplace
- Paid vacation, sick days, volunteer days, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
