Trust Operations Specialist

Hancock Whitney•New Orleans, LA

About The Position

The incumbent processes and reconciles complex transactions for assigned system applications and performs the necessary administrative functions to support the department. Serves as a direct contact to support complex research items and provides workflow guidance. Participates as a member of project teams.

Requirements

High School Diploma, GED or equivalent amount of training and experience.
Degree in Business, Finance, or Accounting preferred or equivalent amount of work experience.
3 – 5 years of Trust, securities, or bank operations experience strongly preferred.
American Bankers Association courses or other education in banking preferred.
Strong knowledge of banking principles.
Ability to reconcile and balance transactional activities of a complex nature.
Good knowledge of accounting practices.
Knowledge of Trust and securities processing activity.
Proficient in Microsoft Office Software (Word, Access, Excel).
Strong organizational and time management skills.
Strong written and interpersonal communication skills.
Strong analytical skills.
Ability to work well in a team environment with little direct supervision.
Ability to process work accurately, recognize and research potential problems arising in daily duties.
Ability to train other staff.
No specific certification, licensure, or registrations are needed to satisfactorily perform this job.

Responsibilities

Performs data entry on the Trust Accounting System for cash processing to support disbursement and receipt transactions for checks, wires, ACH, transfers, tax withholding, and general ledger posting.
Prints and mails Trust checks.
Reconciles transactions entered into various Trust processing applications to support wires, ACH, deposit accounts, and general ledger processing.
Settles cash management transactions and securities transactions and places resulting trades with fund companies and custodians based on Trust account cash transactions.
Reconciles cash management and securities transactions, positions, and income.
Reviews paperwork to insure completeness, accuracy, and proper authorizations.
Responds to both internal and external customer inquiries.
Sorts and distributes incoming mail and send out outgoing mail.
Brings daily entries to branch teller.
Processes asset income received on trust assets and researches income exceptions.
Prepares exception reports for management to track outstanding items to support audit controls.
Provides assistance to staff members on issues of a complexity and resolves most on own.
Provides assistance to staff members for workflow guidance.
Participates on department project implementations as assigned.
May involve performing duties with respect to the bank’s Registered Transfer Agent, and be subject to all the regulations and requirements applicable thereto.