Senior Operations Program Manager
About The Position
Microsoft's Creative, Brand & Advertising organization is seeking a Senior Operations Program Manager to serve as the operational backbone of a high-volume, fast-paced creative organization. The role sits at the intersection of Campaign Operations, Creative Operations, and Platforms & Technology, managing the day-to-day operating model that enables work to move efficiently from intake through delivery. It is responsible for intake and prioritization, team capacity, resource coordination, portfolio visibility, and ensuring work is staffed, tracked, and delivered across a complex portfolio of campaigns and creative initiatives. The position also partners across teams to continuously improve workflows, governance, reporting, and planning practices. While it does not build operational platforms or systems, it serves as a business owner and practitioner, helping shape how systems are used to support delivery, improve team effectiveness, and scale operations. Success requires strategic thinking alongside hands-on execution, including managing workflow, facilitating resource and capacity decisions, coordinating contractor and agency support, and improving the processes and operating rhythms that enable organizational performance. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Employees bring a growth mindset, innovate to empower others, and collaborate toward shared goals. The company emphasizes respect, integrity, accountability, and an inclusive culture where everyone can thrive.
Requirements
- Bachelor's degree in Business, Marketing, Communications, Economics, Public Relations, or a related field and 3+ years of relevant work experience in integrated marketing, event management, marketing strategy, business planning, marketing operations, or related work; alternatively, equivalent experience.
- Strong analytical, organizational, and problem-solving skills, including the ability to identify risks, dependencies, and opportunities for operational improvement.
- Excellent communication and stakeholder management skills, with the ability to influence and drive alignment without direct authority.
Nice To Haves
- 7–10 years of experience in advertising operations, creative operations, or campaign operations, including resource management.
- Advertising agency experience in an operations capacity.
- Experience supporting in-house creative, brand, advertising, or integrated marketing organizations.
- Experience developing and scaling operational processes, governance models, and ways of working across complex organizations.
- Experience with Workfront or similar project, workflow, and portfolio management platforms.
- Experience with resource forecasting, workforce planning, and vendor management.
- Experience creating reporting frameworks, dashboards, and operational insights that inform business and staffing decisions.
- Demonstrated ability to balance strategic planning with hands-on execution in a fast-paced environment.
- Experience managing complex portfolios of work across multiple stakeholders, teams, priorities, and deadlines.
- Experience leading intake, prioritization, capacity planning, resource management, and operational planning processes.
- Experience managing contractor, freelance, agency, or external workforce operations.
Responsibilities
- Own operational management of the team's portfolio, providing visibility across active and upcoming campaigns, creative initiatives, and strategic projects.
- Manage intake, triage, prioritization, and staffing processes so work aligns with business priorities and team capacity.
- Manage day-to-day work flow, ensuring projects are assigned, tracked, and delivered through established operating processes.
- Identify delivery risks, resource constraints, and competing priorities, and drive resolution with stakeholders.
- Provide leadership visibility into portfolio health, priorities, capacity, risks, and delivery trends.
- Own capacity planning and resource allocation across employees, contractors, freelancers, agencies, and external partners.
- Partner with team leads and leadership to forecast demand, balance workloads, and ensure staffing meets business needs.
- Manage operational aspects of contractor and agency engagement, including onboarding, offboarding, extensions, and workforce planning.
- Identify capability gaps and recommend ways to address current and future resourcing needs.
- Drive continuous improvement across workflows, planning processes, governance models, and operational rhythms.
- Partner with Platforms & Technology teams to improve and optimize Workfront and other operational tools.
- Champion adoption of operational processes and ensure teams work consistently within established frameworks.
- Develop reporting, dashboards, and insights to support decision-making and improve organizational effectiveness.
- Translate operational challenges and lessons learned into scalable process improvements and operational best practices.
- Partner across Campaign Operations, Creative Operations, Production, Strategy, Design, and Technology teams to coordinate delivery and align priorities.
- Facilitate planning, prioritization, and resource discussions across stakeholders with competing business needs.
- Serve as a trusted operational partner, creating clarity, accountability, and alignment across the organization.
- Embody Microsoft’s culture and values.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
