Senior Operations Processor
About The Position
Wells Fargo is seeking a Senior Operations Processor within the Commercial Banking Operations group as part of Wholesale Operations. In this role, you will support operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance. You will use technical expertise in the designated area and resolve escalated issues. You will also provide feedback and present ideas for improving or implementing processes and customer support. You will perform complex operational and customer support initiatives within the Operations functional area, assist staff, managers, and colleagues, and provide guidance and interpretation of policies and procedures. You will apply technical knowledge and expertise to perform work and action requests, and provide subject matter expertise and interpretation of procedures to staff. You will collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, and interact with internal customers. You will receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements
- 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Ability to independently provide summary and recommendations on operational data
- Basic Microsoft Office skills (advance) excel pivot tables
Nice To Haves
- Experience in a financial operations environment
- Customer service experience preferred
Responsibilities
- Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
- Use technical expertise in the designated area and resolve escalated issues
- Provide feedback and present ideas for improving or implementing processes and customer support
- Perform complex operational and customer support initiatives within Operations functional area
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
- Apply technical knowledge and expertise to perform work and action requests
- Provide subject matter expertise and interpretation of procedures to staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Benefits
- Equal Opportunity Employer
- Drug free workplace
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
