Senior Operations Processor

Wells Fargo•Chandler, AZ

1d•Hybrid

About The Position

Wells Fargo is seeking a Senior Operations Processor within the Commercial Banking Operations group as part of Wholesale Operations. In this role, you will support Operations in completing larger and more complex business, operational, and customer support initiatives, contributing to the overall effectiveness of team performance. You will use technical expertise in the designated area to resolve escalated issues, provide feedback, and present ideas for improving or implementing processes and customer support. The position involves performing complex operational and customer support initiatives within the Operations functional area, assisting staff, managers, and colleagues, and providing guidance and interpretation of policies and procedures. You will apply technical knowledge and expertise to perform work and action requests, provide subject matter expertise and interpretation of procedures to staff, and collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. Interaction with internal customers is expected, and you will receive direction from leaders while exercising independent judgment and developing knowledge of function, policies, procedures, and compliance requirements.

Requirements

2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience in a financial operations environment
Customer service experience preferred
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Ability to independently provide summary and recommendations on operational data
Basic Microsoft Office skills (advance) excel pivot tables

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements