Senior Operations Processor 6

U.S. Bank • Gresham, OR

2d • $24 - $32 • Hybrid

About The Position

The Senior Operations Processor 6 – SBA Loan Processor is responsible for supporting the servicing of SBA commercial loans by processing transactions and completing operational tasks in accordance with SBA program guidelines (including 7(a) and 504), internal policies, loan documentation, and regulatory requirements. This role focuses on ensuring accuracy, timeliness, and adherence to established procedures in a high-volume processing environment. This role partners with internal teams across Operations, Risk, and Compliance to support day-to-day servicing activities and contribute to process consistency and data integrity. The SBA Loan Processor also assists with process improvements and system-related initiatives, including supporting ongoing preparation efforts for the Commercial Lending System Conversion in 2027. Success in this position requires strong attention to detail, organizational skills, basic analytical capability, and the ability to manage multiple priorities while working both independently and collaboratively in a fast-paced environment.

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience
• Strong PC skills
• Good verbal and written communication skills

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation

Responsibilities

• Service SBA commercial loans by processing operational in strict adherence to SBA program guidelines (e.g., 7(a), 504), internal policies, loan documentation, and regulatory requirements
• Ensure accuracy, completeness, and timeliness of work while meeting established service level agreements (SLAs) and quality expectations
• Research, analyze, and resolve discrepancies, appropriately document actions and outcomes
• Analyze SBA loan portfolios and loan histories to identify trends and key data points; develop and maintain Excel-based models and reports to quantify financial impacts and support decision-making
• Demonstrate strong ownership and accountability for assigned work, including follow through on open items
• Interpret SBA loan documentation, servicing requirements, and procedural guidance, applying sound judgment and adaptability in a dynamic operational environment
• Identify potential process gaps, risks, or inefficiencies and escalate observations through appropriate channels
• Collaborate effectively with internal partners across operations, risk, compliance, and other functional teams involved in SBA loan servicing
• Collaborate effectively with external partners, including investors and secondary market participants, to ensure accurate reporting and reconciliation of SBA loan data
• Analyze and interpret reporting and operational data related to commercial loan posting activities

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED