Senior Operations Manager

QVC•Suffolk, VA

18d•Onsite

About The Position

The Senior Operations Manager supports QVC, and is responsible for all budgetary, people development, and operations goals for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include leading a team of Operations and Area Managers and mentoring the team to ensure performance goals are met, building positive associate relations, and building leadership bench strength within the Fulfillment Center. You will report to the site General Manager.

Requirements

8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels.
4+ years experience in budgeting, financial management, and labor planning and optimization.
Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.
Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.
Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and "live" change

Responsibilities

Lead the operation of a multi-shift, 7 day per week, multi-department variable volume distribution operation's team, including productivity, financial, and service goals that meet the demands of our customer.
Develop strategic plans to operate within an approved cost structure.
Develop methods of improving specific aspects of the operation such as processes that lead to improved operational effectiveness.
Conduct scheduled roundtable meetings, inclusive of all schedules/shifts and departments.
Develop and submit an annual budget plan for your departments. Monitor expenses against budgeted costs and provide explanations for variances for all.
Design and implement training programs and supporting materials for employee education and development.
Develop procedures to meet new or changing conditions within the department. Ensure consistency among sites in quality practices. Work with necessary partners across the network to obtain agreement and implement corrective action measures.
Set the short-term and long-term strategic vision at the site maximizing inventory accuracy with a focus on high-level customer service and operational excellence.
Lead teams in ways to lead a safe working environment for employees and maximize employee engagement throughout the operation and ensures that site remains proper health and security environment.