Senior Operations Manager - Greenfield (2nd shift)

Carvana•Greenfield, IN

About The Position

The Senior Operations Manager oversees multiple reconditioning lines within an Inspection & Reconditioning Center and plans production for a full working shift. When the General Manager is not onsite, this role manages facility operations to meet or exceed production, cost, and quality targets. The manager identifies throughput and efficiency bottlenecks, conducts root cause analysis, and develops and executes action plans with site leaders and associates. The role conducts weekly performance reviews with Senior Reconditioning leadership, guides daily site manager huddles, and supports continuous improvement projects at the home site and, when applicable, across the region or network. It also implements and trains teams on process changes, develops Reconditioning Leads and Managers through development plans and competency-based feedback, and demonstrates Carvana values through leadership, teamwork, and shop-floor communication. The role upholds operating standards and ensures compliance with health, safety, and loss-prevention guidelines. The position requires openness to relocation, ideally nationwide and at minimum within the Northeast, Southeast, Midwest, or West Coast. Work may involve variable schedules and an environment that can be cold, hot, noisy, or wet, with fumes or odors associated with vehicle maintenance. Hiring is contingent on passing a background check; visa sponsorship is not available.

Requirements

At least 8 years of management experience in an automotive or lean manufacturing environment.
Experience leading a team of more than 50 associates and a track record of developing employees.
Proven ability to resolve urgent operational challenges using root cause analysis.
Excellent communication skills.
Ability to maintain high volume and high-quality output in a fast-paced environment.
Open to relocation, ideally nationwide and at minimum regionally (Northeast, Southeast, Midwest, or West Coast).
Valid, unrestricted driver’s license and a clean driving record for the last 3 years.
Must be at least 18 years of age.
Must be able to read, write, speak, and understand English.
Ability to work variable schedules as necessary.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
Ability to lift up to 60 pounds independently, with most lifting between knee and shoulder height and additional lifting from various levels.
Ability to walk up to three miles each day.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Must pass a background check as a condition of hiring.

Responsibilities

Oversee multiple reconditioning lines and plan production for a full working shift.
Manage facility operations in the General Manager’s absence to meet or exceed production, cost, and quality targets.
Identify throughput and efficiency bottlenecks, conduct root cause analysis, and execute action plans with site leadership and associates.
Conduct weekly site performance reviews with Senior Reconditioning leadership, covering results against targets, challenges, and countermeasures.
Guide daily site manager huddles to establish priorities.
Support and execute continuous improvement projects at the home site and, if applicable, across the region or network.
Implement and train teams on process changes.
Support the development of Reconditioning Leads and Managers through development plans and regular competency-based feedback.
Demonstrate Carvana values through leadership, teamwork, and communication on the shop floor.
Uphold Carvana operating standards and processes.
Ensure compliance with health, safety, and loss-prevention guidelines.