Senior Operations Manager

Ryder • Riverside, CA

16h • $105,000 - $105,000

About The Position

The Senior Manager Operations II manages operations and personnel for approximately 601 or more equivalent truck units across one or more locations. The role may oversee Operations Managers, Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and administrative staff. It is responsible for achieving business objectives and labor requirements through effective delegation and team management, meeting customer needs while balancing financial targets, and managing location performance against comprehensive metrics. The position ensures compliance with company processes, Standard Operating Procedures, and Standard Repair Practices, and adheres to Ryder Maintenance Operations policies and procedures. It may also serve as a development position for Maintenance Manager or Manager of Quality Assurance roles.

The role spans operations, labor, customer, financial, asset, and quality management. It leads workforce planning and performance, customer relationships and retention, maintenance budgets and cost controls, shop assets and inventory, and quality, safety, and compliance programs. Travel is 1–10%. The position is salaried, with a stated minimum and maximum pay of $105,000. It may be eligible for an annual bonus, commission, and/or long-term incentive plan depending on level and type. Full-time benefits include medical, prescription, dental, vision, life and disability insurance options; paid time off for vacation, illness, bereavement, family and parental leave; and a tax-advantaged 401(k) retirement savings plan.

Requirements

• High school diploma or GED.
• At least 3 years of supervisory experience.
• At least 4 years of operations-environment experience, or demonstrated success in a Ryder role.
• Experience working with strategic labor, financial, operating, quality, safety, and asset processes and related metrics.
• Strong verbal and written communication skills.
• Demonstrated commitment to workplace safety, quality execution, and customer service, evidenced by experience and performance.
• Demonstrated customer-service focus and ability to build strong customer relationships.
• Workflow analysis and management skills.
• Ability to independently solve complex operational problems in a timely manner.
• Ability to proactively resolve critical customer issues with large key accounts.
• Ability to lead, train, and develop a self-directed management workforce, including effective delegation and work management.
• Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.
• Flexibility and self-motivation in a fast-paced environment; ability to multitask, stay organized, and manage time effectively.
• Attention to detail and excellent follow-up practices.
• Personal accountability and a track record of achieving desired results.
• Ability to optimize complex strategic labor, financial, quality, operating, safety, and asset processes and related metrics.

Nice To Haves

• Associate's or bachelor's degree.
• Intermediate experience using Microsoft Word and Excel.
• Experience with fleet management software.
• Maintenance and technical experience in a shop environment.
• Ability to use reporting systems to retrieve data for analysis and decision-making.

Responsibilities

• Oversee work analysis, vehicle planning and scheduling, technician work assignments, productivity tracking and optimization, shift and shop meetings, and repair order review and approval.
• Plan labor strategically by evaluating incoming work, allocating resources, balancing shift schedules, establishing operating hours, and level-loading workload to maximize efficiency and productivity.
• Optimize shop labor, including the mix of straight time, overtime, and outside repair, and align shift patterns with qualified technician hours, equipment availability, and customer operating hours.
• Oversee execution of the Workflow Management process.
• Lead, train, develop, and oversee the branch management team and technicians; manage performance of assigned personnel.
• Coordinate and execute the Technical Training Plan with the Field Training Team, and prioritize the TOPS plan based on breakdown, rework, and running-cost trends.
• Evaluate future staffing needs and manage recruiting, hiring, onboarding, payroll, and succession planning.
• Manage customer relationships, issue resolution, satisfaction, retention, and vehicle uptime.
• Optimize vehicle maintenance cycle time and ensure the shop meets or exceeds Delivered in Time Promised objectives and executes the Customer Communication Protocol.
• Partner with Sales on scoping prospective business, identifying growth opportunities, and developing service requirements for Customer Care Plans; conduct customer visits and annual reviews as required.
• Manage maintenance budgets, location P&L, cost controls, maintenance initiatives, and net maintenance cost per unit to achieve financial goals.
• Work with vendor sourcing to identify potential and preferred vendors; ensure third-party invoice accuracy and quality of outsourced work.
• Oversee payroll, purchase order approvals, invoice reconciliation, fuel reconciliation, customer bill-backs, re-billable activity documentation, warranty processes, and warranty recovery.
• Ensure data integrity in the Shop Management Online system.
• Direct the management team in maintaining assigned locations and sustaining 6S shop standards; execute shop-level asset management initiatives.
• Prepare capital expenditure business cases and prioritize and approve shop tooling and equipment requirements.
• Oversee vehicle specifications and vehicle in-service/out-service processes; provide input to asset management reviews and ensure vehicle specifications are recorded in SAM.
• Oversee parts inventory management and related policies and procedures.
• Develop corrective actions and countermeasures for operational quality issues; oversee or perform quality inspections of preventive maintenance and repairs and in-process reviews of non-preventive-maintenance work.
• Monitor shop-floor activity to ensure proper root-cause diagnosis and effective parts and component yield; maintain compliance with mandatory shop-level requirements and quality metrics.
• Lead breakdown root-cause analysis, implement corrective actions, communicate issues to the Technical Assistance Center when needed, and develop and implement Quality Assurance Audit corrective-action plans and continuous-improvement programs.
• Ensure a safe workplace and guide safety initiatives; ensure vehicle repair cleanliness and quality and maintain required documentation for local, state, federal, and customer requirements.
• Comply with Safety and EPA regulations and requirements.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, and vision insurance options.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• Potential eligibility for an annual bonus, commission, and/or long-term incentive plan, depending on position level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED