Senior Operations Manager

Bush Specialty Vehicles•Flower Mound, TX

11d•Onsite

About The Position

The Senior Operations Manager provides overall leadership and oversight of a high-volume delivery operation, ensuring consistent performance, safety and service excellence for assigned client accounts. This role is responsible for managing daily operational execution, supervising the Operations Manager, and driving accountability across safety, quality, accuracy and service standards. The Senior Operations Manager exercises independent judgment, makes sound business decisions, and partners closely with internal teams and clients to meet operational and financial objectives.

Requirements

Bachelor’s degree in Transportation, Supply Chain, Logistics, Business or a related field preferred.
A minimum of five (5) years of leadership experience in logistics, delivery, transportation, or a related operational environment.
Demonstrated experience recruiting and managing contractors, drivers, or operational staff.
Proven ability to lead teams, enforce operational standards and make confident, business-focused decisions.
Proficiency in Microsoft Office applications, including Excel, Word and Outlook.
Strong verbal and written communication skills.
Valid driver’s license.

Nice To Haves

Bachelor’s degree in Transportation, Supply Chain, Logistics, Business or a related field.

Responsibilities

Lead, coach, and develop the Operations Manager and broader operations team to ensure effective execution of daily delivery operations.
Oversee end-to-end delivery operations, including warehouse flow, loadout accuracy, routing efficiency and on-time dispatch.
Ensure vehicles are properly loaded, staged and dispatched in accordance with operational schedules and client requirements.
Recruit, onboard and retain Independent Owner Operators and support staffing needs to maintain operational coverage.
Monitor key performance indicators (KPIs), operational reports and financial metrics to ensure performance targets are met.
Maintain strong client relationships through proactive communication, issue resolution and service recovery efforts.
Conduct contractor ride-behinds, evaluations and performance development activities.
Ensure compliance with all applicable Department of Transportation (DOT) regulations, safety requirements and company policies.
Drive accountability for safety, service quality, accuracy and operational efficiency across the operation.
Support peak-season planning and adjust operational strategies as business needs fluctuate.