Senior Operations Manager- Access Center, Hicksville, Long Island, New York, Full Time, Days

Mount Sinai Health System

22h

About The Position

The Senior Operations Manager builds and optimizes practice operations and leadership across assigned Mount Sinai Health System departments. Working with department operations teams, this highly visible role supports health center success through people leadership, structured problem-solving, and data-driven process improvement, with opportunities to lead change and engage with senior leadership. The role oversees operational, budgeting, and administrative activities; monitors performance; addresses operational issues; and supports efficient, human-centric health center operations. It leads performance-improvement efforts, uses Lean/Six Sigma methodologies to improve workflows, communicates performance reports, and coaches teams in continuous quality improvement. It also supports recruiting, employee engagement and retention, service culture, professional standards, and communication across worksite teams and leadership. The Senior Operations Manager maintains an expert understanding of employer customers, patients, health center services, and partners; helps communicate and market the practice model to stakeholders; and adheres to service framework and contractual requirements. The position is based in Hicksville, Long Island, New York, and is full-time, day shift.

Requirements

Bachelor's degree required.
Three to five years of experience in medical office administration or another healthcare leadership role required.

Nice To Haves

Master's degree preferred.
Experience beyond the required three to five years preferred.

Responsibilities

Oversee operational, budgeting, and administrative activities to drive high-value performance.
Ensure delivery of a human-centric experience across health centers and support direct reports in maintaining efficient, effective operations.
Monitor operational performance using customer, patient, and operational indicators.
Identify and address operational issues, work with team members to resolve them, and capture lessons to drive quality improvement.
Develop a learning community among local practice leaders to share best practices and resources.
Identify opportunities to improve the customer and patient experience.
Lead and mentor process-improvement activities that increase operational effectiveness and patient satisfaction.
Build relationships with internal and external experts, vendors, and customer partners, and incorporate their insights into process development.
Use Lean/Six Sigma methodologies to assess and iteratively improve practice workflows and management tools.
Develop and communicate performance reports.
Coach practice leaders and health center teams to adopt continuous quality improvement.
Support inclusive recruiting and behavioral-based interviewing for health center staff.
Cultivate a service culture and sustain employee engagement and satisfaction.
Implement employee recognition, development, and retention initiatives.
Establish standards for compassion and professionalism and hold worksite leaders accountable through feedback and coaching.
Create scalable communication processes for sharing information across worksite teams and with Commercialization Team leadership.
Maintain an expert understanding of employer customers, patients, health center services, the system, and other partners.
Help communicate and market the practice model to new patients and stakeholders, including employer customers, potential patients, and third-party vendors.
Abide by health center service framework and contractual requirements.
Perform other relevant duties as assigned.