Senior Operations Manager
About The Position
Vego Garden is seeking a strategic, results-driven Senior Operations Manager to turn company operational priorities into executable projects and measurable outcomes. The role leads cross-functional operational initiatives across Warehouse, Logistics, and Operations Systems, working with Customer Service, Marketing, Sales, Supply Chain, Quality, Product, and IT. The focus is operational excellence through project execution, KPI management, continuous improvement, and leadership development, with an emphasis on building scalable processes rather than managing daily operational tasks. The manager oversees warehouse, fulfillment, inventory, logistics, and 3PL operations through supervisors and managers. The position also supports warehouse and 3PL setup and expansion, ensures compliance with safety and quality requirements, develops performance dashboards, improves operational systems and processes, and coaches supervisors and managers. Vego Garden has more than 100 team members across the U.S. and internationally and operates a 200,000-square-foot headquarters and distribution center and a 5-acre farm.
Requirements
- At least 5 years of Operations Management, Warehouse Management, Fulfillment, or Distribution leadership experience within a DTC, eCommerce, or consumer goods company.
- Bachelor's degree in Operations, Logistics, Supply Chain, or another relevant field.
- Strong project management experience, including leading teams, driving strategic initiatives, and collaborating across departments.
- Experience managing end-to-end operations, including customer experience, fulfillment, inventory, logistics, and strategic initiatives.
- Experience building and managing operational KPIs, dashboards, and performance metrics.
- Experience with ERP, WMS, and other operational systems or technology.
- Strong analytical, organizational, strategic thinking, and problem-solving skills.
- Experience leading operational improvement and cost reduction initiatives.
- Ability to prioritize multiple projects in a fast-paced, high-growth environment.
- Knowledge of OSHA safety requirements.
Nice To Haves
- 3PL management experience.
- Lean, Six Sigma, or Continuous Improvement experience.
- Experience implementing operational systems or automation.
Responsibilities
- Translate company strategy into operational projects with defined owners, timelines, milestones, and success metrics.
- Create and implement operational strategies supporting short-term priorities and long-term company goals.
- Lead cross-functional projects, coordinate resources, remove roadblocks, and monitor timely execution.
- Maintain visibility into operational projects, risks, and action items through regular project reviews.
- Oversee warehouse, fulfillment, inventory, logistics, and 3PL operations through supervisors and managers.
- Lead new warehouse and 3PL setup, expansion, and operational integration.
- Ensure compliance with company safety policies, quality standards, operational procedures, and applicable guidelines.
- Develop and maintain KPI dashboards for warehouse, fulfillment, inventory, logistics, 3PL, labor productivity, operational costs, and service levels.
- Drive continuous improvement through root cause analysis, SOP development, process standardization, automation opportunities, and preventive actions.
- Identify and implement cost-saving initiatives related to labor, packaging, shipping, inventory, equipment, waste reduction, and process optimization.
- Partner with the Operations Systems team to improve ERP, WMS, reporting, automation, and operational workflows.
- Collaborate with Customer Service, Supply Chain, Logistics, Quality, Product, IT, and other departments to improve execution and eliminate communication bottlenecks.
- Develop supervisors and managers into independent leaders through coaching, accountability, and performance management.
- Encourage mutual trust, respect, and cooperation among team members.
- Follow company safety and quality procedures and other policies and guidelines governing company operations.
- Perform other duties as assigned by Company leadership.
Benefits
- Flexible Paid Time Off.
- 12 PTO days per year, accrued bi-weekly, with an annual increase.
- 7 paid holidays.
- 401k contribution match of 4%.
- Comprehensive medical, dental, vision, and life insurance plans; the company pays 100% of premiums for employees for dental, vision, life, and select medical plans.
- Toll Roads Allowance of $100 per month.
- Phone Allowance of $50 per month.
- Company-sponsored breakfasts and lunches.
- Supportive leadership, engaging activities, employee appreciation, and other workplace perks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
