Senior Operations Manager - Nights

QVC•Usa, PA

17d•Onsite

About The Position

The Senior Operations Manager supports QVC and HSN and leads the night-shift team at the Bethlehem, Pennsylvania Fulfillment Center. The role owns budget management, talent development, and achievement of operational goals; leads Operations and Area Managers; mentors the team; builds positive team member relations; and develops leadership bench strength. The position works onsite Monday through Friday from 4:00 p.m. to 1:30 a.m. and reports to the site General Manager. Relocation assistance is available. The manager leads a multi-shift, seven-day, multi-department variable-volume distribution operation, balancing productivity, financial, and customer-service goals. The role develops strategic plans and operating procedures, manages departmental budgets and expenses, improves processes and operational effectiveness, supports training and development, and works with partners across the network to establish and implement corrective actions. It also sets the site's short- and long-term direction for inventory accuracy, customer service, and operational excellence while promoting a safe, engaging, and secure work environment.

Requirements

At least 8 years of experience in fulfillment leadership, improving network resources, and improving performance and service levels.
At least 4 years of experience in budgeting, financial management, and labor planning and optimization.
Experience leading projects that reduce costs and improve customer service through network and process improvements involving distribution centers, vendors, and transportation partners.
Subject matter expertise in quality and operational controls, internal controls auditing, process improvement, organization, operations-flow design, and distribution systems.
Experience with Lean tools and practices, including 5S, Gemba, and Kaizen.
Demonstrated strength in engagement, leadership, culture and behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual thinking, initiating change, and living change.

Responsibilities

Lead a multi-shift, seven-day, multi-department variable-volume distribution operation and achieve productivity, financial, and customer-service goals.
Develop strategic plans to operate within an approved cost structure.
Identify and implement process improvements that increase operational effectiveness.
Conduct scheduled roundtable meetings involving all schedules, shifts, and departments.
Develop and submit annual budget plans for assigned departments.
Monitor expenses against budget, explain variances, and manage financial performance.
Design and implement training programs and supporting materials for team member education and development.
Develop procedures to address new or changing departmental conditions.
Ensure consistency in quality practices among sites.
Work with network partners to gain agreement on and implement corrective actions.
Set short- and long-term site strategy to maximize inventory accuracy, customer service, and operational excellence.
Promote a safe work environment, maximize team member engagement, and maintain appropriate health and security conditions.
Lead and mentor Operations and Area Managers, build positive team member relations, and strengthen the site's leadership bench.