Senior Operations Manager
The Cheesecake Factory•Agoura Hills, CA
•Onsite
About The Position
The Cheesecake Factory Bakery is seeking a Senior Operations Manager to oversee all production activities and results for a 100,000 sq. ft. facility operating three shifts, seven days a week. This role is responsible for ensuring products are manufactured correctly, cost-effectively, and on time, meeting specifications and quality requirements. The ideal candidate will be driven by results, service-oriented, improvement-focused, and pressure-resistant. This position reports to the Plant Director and manages 143 full-time employees.
Requirements
- Minimum 10 years of career progression within food manufacturing.
- Minimum 7 years of management level experience within food manufacturing.
- Strong project management skills.
- Strong written and verbal communication skills.
- Ability to synthesize information from multiple sources to create performance-based training solutions.
- Proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel, Outlook).
- Knowledge of HACCP, SQF, FDA, and other food safety guidelines.
- Bachelor's degree or equivalent experience required.
Nice To Haves
- Food manufacturing experience with a high emphasis on baked, frozen goods.
- Knowledge and experience with the Baldrige Manufacturing Excellence model.
- Bilingual in Spanish and English.
Responsibilities
- Oversee daily planning, organization, quality, and production processes, ensuring material, equipment, and labor resources are available.
- Ensure products are manufactured correctly, cost-effectively, and on time, meeting specifications and quality requirements.
- Drive sustainable and continuous improvement of KPI performance while building a world class team.
- Coach and provide feedback to managers, supervisors, and team members on production practices.
- Design and implement plans for efficient use of materials and labor to meet manufacturing targets.
- Oversee hiring, orientation, and training of technical production employees to maintain a competent and motivated workforce.
- Champion Safety Culture; ensure compliance with health and safety standards.
- Address and provide corrective actions in alignment with Human Resources.
- Coordinate with department heads (QA, Shipping) to ensure top-quality finished products.
- Regulate work shifts to ensure proper workload distribution.
- Coordinate with Maintenance Manager for scheduled preventative maintenance of production equipment.
- Identify and address mechanical and procedural limitations affecting efficiency.
Benefits
- Eligible for annual bonus
- Medical, Dental & Vision
- Eligible for benefits first day of the month following date of hire
- 401K with company match
- 3 weeks of vacation which increases to 4 weeks starting in your 5th year
- 5 days of sick time per year (first year prorated)
- Tuition Reimbursement of $2,500 for qualified programs
- Adoption Assistance Benefit of $2,500
- 25%-35% discount when dining as a guest
- Reusable gift card loaded annually for your dining enjoyment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
