Senior Manager Operations

St. Anthony Foundation•San Francisco, CA

1d•Onsite

About The Position

St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. The Operations (OPS) team manages and enhances the overall safety and cleanliness of St. Anthony's. As a team leader, you will organize and staff the maintenance and janitorial services for St. Anthony's. The Senior Manager oversees day‑to‑day facilities and operations functions, managing staff, vendors, and resources to ensure St. Anthony’s programs operate safely, reliably, and in compliance with regulations. You will provide ongoing and emergency maintenance services for all buildings, grounds, utilities, residences, and programs of St. Anthony's. This role requires availability for emergency response and the ability to manage high‑stress situations involving staff, guests, or facilities. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties.

Requirements

Minimum of 5–8 years of progressively responsible experience in facilities or property management, including 3–5 years of direct building operations or supervisory experience; nonprofit or community‑based experience preferred.
Demonstrated working knowledge of California Title 24 requirements, with experience applying code requirements to building operations, maintenance, or capital improvements.
Bachelor’s degree in business, public policy, facilities management, or a related field; or professional certification in facilities management; or an equivalent combination of education and relevant experience.
Demonstrated ability to manage departmental budgets, monitor expenses, forecast financial needs, and make informed operational decisions within approved authority.
Demonstrated ability to communicate clearly and professionally, including listening actively, providing verbal instructions, and producing written documentation such as reports, evaluations, and incident records.
Valid California Driver's License and excellent driving record.
Ability to be polite, diplomatic, and firm. Can set limits and practice professional boundaries with guests, volunteers, donors, and coworkers.
Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
Ability to work non-traditional hours and days (weekends and holidays required).
Ability to complete paperwork neatly and legibly.
Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.
Ability to be punctual, reliable, cooperative, and stay team-oriented.
Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

Nice To Haves

Bilingual English/Spanish desired.
Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.

Responsibilities

Manages maintenance and custodial staff, including hiring, scheduling, performance feedback, documentation, and corrective action in accordance with SAF policies.
Perform staff performance evaluations and provide feedback on skill development and performance.
Conduct regular reviews and provide feedback to ensure staff meet objectives, identify areas for improvement, and offer support to enhance productivity.
Responsible for training staff on standard operating procedures for the department and other work units.
Ensure staff are professional, demonstrate good customer service skills. Role model and set the expectation that staff treats all individuals with dignity and respect.
Oversee and assist staff with accurate and timely reporting and documentation.
Facilitate regular meetings and team huddles for all team members.
Under the direction of the Director of Asset Management and Facilities, provides information, recommendations, and assists with long-range planning for facilities service development and delivery. Advises on the feasibility of maintenance projects and capital improvements. Responsible for the coordination and integration of facilities services.
Responsible for “on-call” maintenance and coverage during off hours, holidays, and during maintenance emergencies. Responsible for covering, addressing, managing and resolving maintenance issues that arise during extraordinary circumstances.
In consultation with the Director of Asset Management and Facilities, responsible for contracting maintenance services and site security systems.
May approve routine maintenance expenditures and vendor services within the approved department budget; capital improvements and non‑routine contracts require Director approval.
Responsible for soliciting and monitoring contracts with outside firms for necessary maintenance services and developing appropriate operations policies and procedures.
Responsible for the implementation of policies and procedures for all SAF Operations.
Assist in monitoring and coordination of building and capital improvements, space requirement projects as required.
Provide ongoing evaluation of services and service delivery to ensure quality and responsiveness to work unit needs are met. Asset management, expedites, and at the request of the Director of Asset Management and Facilities, oversees intra- and inter-group task forces, focus groups, and other consultative and participatory processes to address facilities service needs and problem areas.
Oversees planning, purchase, and maintenance of all fleet vehicles and major equipment, including security, fire safety, and energy program systems. Oversees centralized purchasing and inventory of maintenance, janitorial supplies, and furnishings, and is responsible for related work-unit communication and information flows.
Develops and maintains a preventive maintenance plan for all SAF programs. Ensures maintenance of all SAF buildings in accordance with all applicable regulations, standards, and codes, and with appropriate standards for the program.
Organizes preparation of an annual assessment of services, buildings, capital equipment and space requirement needs as part of budgetary process. Maintains quality and fiscal control of facilities.
Develops information for annual budget regarding facilities, and monitors responsible use of resources and work-unit expenses. Provides assistance to other managers on Operations portion of their budgets.
Prepares annual report on the condition of all buildings and grounds of St. Anthony's in all areas related to maintenance and use of buildings and properties. Prepares other reports, analyses and documentation as requested.
Develops and monitors implementation of the guidelines of the SAF emergency response and disaster preparedness programs, and oversees the safety program, including fire safety, earthquake drills, etc.
Responsible for planning, implementing and training as appropriate. This includes fire safety emergency response, earthquake and disaster preparedness and energy efficiency programs.
Participate in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission.
Collaboratively works with others to achieve team success.
Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and to be aware of how their behavior or responses can impact others.
Consistently demonstrate integrity while working and representing St. Anthony's.
Practice direct, respectful, open, and honest communication with their colleagues. Proactively seeks support from team members or management.
Demonstrate cooperation with coworkers, management, and the community at large.
Treat all guests with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.
Demonstrate the ability to work effectively across cultures and an openness to learning about cultures not familiar to oneself.