Senior Operations Manager

Alliance Health System•Old Bridge Township, NJ

15d•$80,000 - $100,000

About The Position

The Senior Operations Manager oversees the daily operations and strategic initiatives of an orthopedic clinic. The role requires healthcare industry knowledge and leadership skills to manage resources, improve efficiency, and enhance the patient experience. The manager coordinates departments, optimizes workflows, and supports the delivery of high-quality patient care. The role includes leading clinic staff and working with physicians, clinical and administrative teams, finance, and external stakeholders. It also involves monitoring clinic performance, managing resources and budgets, maintaining regulatory compliance, and advancing patient satisfaction and quality improvement.

Requirements

Bachelor's degree in healthcare administration, business management, or a related field.
At least 5 years of experience in healthcare operations management, preferably in an orthopedic clinic or similar healthcare setting.
Strong knowledge of orthopedic clinic operations, including patient flow, scheduling, billing, and regulatory compliance.
Demonstrated leadership and management skills, including the ability to lead a team, drive change, and achieve operational goals.
Strong analytical and problem-solving abilities, including identifying improvement opportunities and implementing solutions.
Understanding of healthcare regulations and quality standards, including HIPAA, OSHA, and relevant accrediting bodies.
Proficiency with healthcare software systems, electronic health records (EHR), and other operational tools used to manage and analyze data.
Excellent communication and interpersonal skills for collaborating with physicians, staff, patients, and external partners.
Strong organizational skills and the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
Proactive, results-oriented mindset and commitment to operational excellence and high-quality patient care outcomes.
Knowledge of financial management principles and experience in budgeting and revenue cycle.
Successful completion of a background check, which may include verification of employment history, education, criminal records, and other relevant information as permitted by law.

Nice To Haves

Master's degree; preferred but not required.
Experience in healthcare operations management in an orthopedic clinic.

Responsibilities

Provide strategic leadership and direction to align clinic operations with organizational goals and objectives.
Oversee daily clinic operations, including scheduling, patient flow, staffing, and resource allocation.
Collaborate with physicians, clinical staff, and administrative personnel to optimize workflows and improve the patient experience.
Develop and implement policies, procedures, and protocols that support regulatory compliance, quality standards, and best practices in orthopedic care.
Monitor clinic performance and key performance indicators, and implement improvement initiatives as needed.
Promote teamwork, collaboration, continuous learning, staff engagement, professional growth, and effective communication.
Manage clinic equipment, supplies, and inventory to support operational efficiency and cost-effectiveness.
Maintain relationships with vendors, insurers, and referring physicians to enhance collaboration and expand the clinic's network.
Keep up with industry trends, advancements, and best practices in orthopedic care and operations management, applying relevant knowledge to drive innovation and quality improvement.
Implement and oversee patient satisfaction initiatives, maintain a patient-centered approach, and address concerns or complaints.
Collaborate with the finance department on the clinic budget, expenses, and revenue generation through effective billing and coding practices.
Lead and supervise clinic staff, providing coaching, feedback, and performance evaluations.