Senior Operations Manager

Stord•Hebron, KY

16d

About The Position

Stord is seeking a Senior Operations Manager to lead fulfillment center operations and a team of leaders. The role oversees execution of processes and procedures related to inventory accuracy, including warehouse bin accuracy and inventory shrink, and requires effective decision-making, strong communication, and the ability to use an Order Management System and material handling equipment. The manager is responsible for daily operations across inbound flow, put away, outbound, B2C and B2B fulfillment, and returns, while ensuring operational performance, staffing, budgeting, and successful client launches. The position partners with engineering, quality, implementation, and support teams to drive results. Flexibility to work overtime, including evenings and weekends, may be required.

Requirements

At least 5 years of experience in a high-volume direct-to-consumer environment in a manager-level role or higher.
Experience leading salaried teams of at least 5 employees.
Experience leading teams of at least 60 non-exempt employees.
Experience running and leading a highly technical operation, including automation.
Experience working in a facility of 500,000 square feet or larger.
Experience leading or directly contributing to operational startups or change-management projects.
Experience using Warehouse Management Systems (WMS) for configuration and troubleshooting.
Advanced knowledge of Excel or Google Sheets.
Bachelor’s degree or relevant experience.
Previous leadership experience.
Strong organizational and time-management skills, with the ability to drive tasks to completion.
Excellent communication and interpersonal skills, including the ability to interact effectively with all levels of management and support teams.
Ability to transport up to 20 lbs.
Ability to perform basic mathematical calculations.
Ability to build effective working relationships.
Ability to work constructively under stress and pressure with high workloads and deadlines.
Ability to effectively use relevant material handling equipment, such as forklifts.
Ability to express ideas clearly and convey necessary information.
Ability to work in a distribution center environment with exposure to varying heights, varying temperatures, and moderate, consistent noise levels.
Flexibility to work occasional non-standard hours or overtime as business requires.

Nice To Haves

Bilingual in Spanish and English.
Proficiency with Microsoft Office Suite.
Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field.
Experience with process improvement methods such as Lean Six Sigma and/or Kaizen.

Responsibilities

Manage day-to-day operations for the entire fulfillment center, including inbound flow, put away, outbound, B2C and B2B operations, and returns.
Lead and develop Operations Managers, Area Managers, operations leads, and warehouse associates to achieve daily goals.
Set and maintain operational KPIs, including warehouse location accuracy, dock-to-stock, outbound SLA, order productivity, and personnel productivity.
Manage operational budgeting and payroll (operational P&L).
Schedule and staff to plan.
Ensure operational success during new client launches.
Develop and coach Operations Managers, Area Managers, leads, and associates.
Partner with industrial engineering, solutions engineering, customer quality, and implementation teams.
Work with HR, Safety, Customer Service, and other Operations leaders to drive results.
Address operational and personnel issues affecting the functional area.
Perform additional duties as assigned.