Senior Operations Coordinator - Post/Pay
About The Position
The Senior Post-Pay Operations Coordinator facilitates changes and coordinates ongoing work related to the submission of change requests, review of business requirements, and participation in the Coordination of Benefits and Recovery (COB&R) Change Control Board (CCB). Monitors operational impacts of new initiatives such as the Medicare Secondary Payer Recovery Portal (MSPRP). Responsible for working with the Medicare Secondary Payer Integration Contractor (MSPIC) and Medicare Secondary Payer Systems Contractor (MSPSC) to ensure that impacts to the operation are managed appropriately. Identifies opportunities to better utilize existing systems and integrate system changes into the existing procedures. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Business Services, Health, Infrastructure and Engineering, Mission Optimization, Technology and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people.
Requirements
- Must be able to obtain and maintain required government clearance to access facilities, systems.
- Excellent computer skills with proficiency using Microsoft Office (i.e., Word, Excel, Access, Outlook, etc.).
- Excellent verbal and written communications skills.
- Ability to deliver a customer service approach.
- Ability to maintain confidentiality of sensitive information.
- Excellent organization skills with ability to handle multiple projects and priorities
- Well organized, detail-oriented and self-motivated
- Ability to effectively work both independently and in a team environment
- Associate's degree (A. A.) or equivalent from two-year College or technical school; or 18 months related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Acts as the single point of contact (SPOC) for coordination with the MSPIC and MSPSC, focusing on recovery business processes, analysis, process improvements, and system impact assessments. Supports remaining BPOC systems.
- Develops communication plans, coaches leaders through change, and maintains tracking systems to ensure changes are fully vetted, documented, and implemented.
- Ensures change initiatives meet business requirements, timelines, and budgets. Conducts research and analysis, communicates impacts, and facilitates mitigation efforts.
- Prepares executive summaries and presentations based on management reporting. Applies project management methods, tools, and lifecycle principles.
- Uses logic and reasoning to evaluate alternative solutions and resolve program issues. Proactively gathers and analyzes information for management use.
- Establishes standardized procedures for handling change requests to minimize operational impact. Oversees submission, review, prioritization, approval, and documentation of changes.
- Ensures change management processes integrate with release, configuration, asset, incident, problem, training, SOP development, QA, and reporting functions.
- Develops targeted change management plans, including communication, outreach, training, SOP, QA, implementation, and resistance management.
- Identifies resistance and performance gaps, collaborating with IT and QA to implement corrective actions.
- Works collaboratively with project teams, integrating change management into project plans. Contributes to detailed work plan schedules and milestones.
- Facilitates internal change review meetings and participates in COB&R CCB meetings. Produces change management deliverables aligned with program methodologies.
- Assesses audience-specific impacts and coordinates with training, outreach, and operations to address them.
- Coaches senior leaders in fulfilling change sponsorship responsibilities.
- Maintains confidentiality, data integrity, and security. Ensures adherence to qualitative and quantitative standards required by contractual and business needs.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Family Planning/Fertility Assistance
- STD/LTD/Basic Life/AD&D
- Legal-Aid Program
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Observance of Federal Holidays
- Professional Development Assistance
- Training and Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
