Senior Operations Consultant

Bank of America • Plano, TX

4d

About The Position

At Bank of America, the Senior Operations Consultant works in Global Credit Operations (GCO), which fulfills, services, and protects credit offerings for business banking, Global Wealth & Investment Management, commercial and corporate clients, and leasing and trade products. The role is in Project Management within Centralized Credit Fulfillment and focuses on streamlining fulfillment activities related to closing and booking commercial loans.

The selected candidate will lead process improvement initiatives, address risk remediation, write procedures, and train frontline employees. The role involves resolving complex day-to-day problems, researching and executing complex transactions for multiple sites or larger business units, and designing, developing, and implementing operational products, systems, processes, and services with a focus on continuous improvement.

Requirements

• Experience with project management and process improvement.
• Experience writing procedures and creating process maps.
• Ability to leverage AI tools.
• Understanding of lending documentation and the closing process.
• Proficiency in Excel, PowerPoint, and SharePoint.
• High School Diploma, GED, Secondary School, or equivalent.

Nice To Haves

• Experience in commercial-based lending.
• Understanding of wholesale credit businesses and operations.

Responsibilities

• Lead the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise.
• Manage projects and the direct activities of a team related to special initiatives.
• Provide work direction, guidance, and training to employees and business partners on new complex initiatives.
• Build relationships with business partners across various Lines of Business.
• Manage and define responsibilities and accountabilities for key programs and projects.
• Streamline fulfillment activities related to closing and booking commercial loans.
• Lead process improvement initiatives and risk remediation.
• Write procedures and train frontline employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED