Operations Consultant

Bank of America•Newark, NJ

About The Position

The Operations Consultant supports the Command Center Access Management Team as an experienced Single Point of Contact (SPOC) for access-management activities serving SSFO – Specialized Servicing and Fulfillment Operations, CAMLO – Consumer Anti-Money Laundering Operations, and Legal Order. The role coordinates requests from intake through completion, maintains accurate documentation, communicates status and issues, and supports consistent governance routines across the organizations served. This position is responsible for resolving complex operational problems, researching and executing complex transactions, and advising on the design, development, and implementation of products, systems, and services. The consultant uses discretion within project-management methodologies, provides technical expertise in assigned operational areas, and partners with business, technology, reporting, risk, and control contacts to resolve access issues and improve outcomes. The role may also involve directing team activities or managing associates.

Requirements

1–3 years of experience serving as a SPOC, preferably in access management, identity and access management, governance, risk, controls, or a comparable operational environment.
Working knowledge of ARM and experience using access-related reporting, including Digger, Cloudera, and the Revocation Report.
Ability to manage requests across multiple organizations or stakeholder groups while maintaining ownership and follow-through.
Strong written and verbal communication skills, including the ability to provide concise updates and explain issues to varied audiences.
Ability to analyze reports, identify discrepancies or patterns, and translate findings into actionable next steps.
Ability to balance competing priorities and meet established timelines in a changing environment.
Strong attention to detail, documentation discipline, critical thinking, and problem-solving skills.
Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word.

Nice To Haves

Experience supporting formal access-governance routines, control reviews, audit requests, or remediation activities.
Experience with access revocations, entitlement validation, exception management, or user-access reporting.
Ability to build trusted partnerships, remain composed during change, and drive work to closure with limited oversight.
A continuous-improvement mindset and interest in strengthening documentation, reporting, and operational controls.

Responsibilities

Serve as the primary SPOC for access-management requests supporting SSFO, CAMLO, and Legal Order.
Own requests from intake through resolution, ensuring documentation is detailed, accurate, current, and communicated to appropriate contacts.
Use ARM to research, monitor, update, and support access-management requests and related activities.
Use Digger, Cloudera, and the Revocation Report to research access, validate request details, identify exceptions, and support timely follow-up.
Provide clear, timely status updates; communicate risks or blockers; and escalate issues when appropriate.
Adjust to changes in request volume, priorities, processes, reporting needs, and organizational requirements.
Assist with governance routines, including recurring reviews, validation activities, issue tracking, documentation, evidence collection, and follow-up actions.
Partner with business, technology, reporting, risk, and control contacts to resolve access issues and improve operational outcomes.
Identify trends, gaps, and recurring issues across requests and reports, and recommend practical process or control improvements.
Advise on the design, development, and implementation of complex products, systems, and services in an operations environment.
Advise on projects and direct team activities related to special initiatives.
Provide technical expertise and explain operational processes and their implications for other operations groups.
Consult on current-state processes, develop alternative future-state approaches, and facilitate implementation of programs or initiatives.
Identify and recommend responsibilities and accountabilities for key programs and projects.
If managing associates, foster inclusion, use data-driven process management, communicate clearly, manage risk and expenses, coach and develop employees, support talent growth, and deliver business outcomes through effective team management.