Senior Operations Consultant
About The Position
At Bank of America, the Senior Operations Consultant works in Global Credit Operations, which is responsible for fulfillment, servicing, and protection of credit offerings for business banking, Global Wealth & Investment Management, commercial and corporate clients, and leasing and trade products. The role focuses on project management within Centralized Credit Fulfillment and streamlining activities related to closing and booking commercial loans. The consultant resolves complex day-to-day problems, researches and executes complex transactions across multiple sites or larger business units, and leads the design, development, and implementation of products, systems, processes, and services. The role also drives continuous improvement through process improvement initiatives, risk remediation, procedure writing, and training front-line employees. The position requires experience in commercial lending and project management.
Requirements
- Experience with project management and process improvement.
- Experience writing procedures and creating process maps.
- Ability to leverage AI tools.
- Understanding of lending documentation and the closing process.
- Proficiency in Excel, PowerPoint, and SharePoint.
- High school diploma, GED, secondary school qualification, or equivalent.
- Critical thinking, customer and client focus, decision-making, problem-solving, risk management, adaptability, attention to detail, collaboration, issue management, analytical thinking, oral communication, and presentation skills.
Nice To Haves
- Understanding of wholesale credit businesses and operations.
- Experience in commercial-based lending and project management.
Responsibilities
- Lead the design, development, and implementation of complex products, systems, and services in an operations environment.
- Manage projects and direct the activities of a team working on special initiatives.
- Provide technical expertise, work direction, guidance, and training to employees and business partners on complex initiatives.
- Build relationships with business partners across various Lines of Business.
- Manage and define responsibilities and accountabilities for key programs and projects.
- Streamline fulfillment activities related to the closing and booking of commercial loans.
- Lead process improvement initiatives and risk remediation.
- Write procedures and train front-line employees.
- Resolve complex day-to-day problems, research issues, and execute complex transactions for multiple sites or larger business units.
Benefits
- Affordable, competitive, and flexible benefits supporting teammates’ physical, emotional, and financial wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
