Senior Operations Associate — Broker-Dealer & RIA

Frec Markets, Inc.•San Francisco, CA

4d•$150,000 - $180,000•Hybrid

About The Position

We created Frec to expand what's possible for everyone and their money. We're a tight-knit team of builders, creators, and designers making sophisticated investing strategies accessible to all — because we want to be smarter with our money too, for our futures and our families. As a member of the Operations team, you'll own operational functions across Frec's broker-dealer and registered investment advisor that make Frec’s mission possible. We're customer-centric — every decision starts with how it benefits our customers. We're efficiency-seeking — we scale with accuracy while reducing risk. And we're team-focused — we succeed and face challenges together, with accountability and humility. If that resonates, join us at a pivotal time to help shape our systems, our structures, and Frec's future.

Requirements

FINRA Series 7 and 63/66 licenses
4 + years of experience in brokerage and/or RIA operations, ideally at a technology-driven firm
A track record of improving processes, not just running them — you spot manual work and instinctively want to automate it
Advanced Excel proficiency
Strong written and verbal communication, with the ability to work cross-functionally across compliance, finance, product, and engineering
Comfort with the ambiguity and pace of an early-stage company — you're happy to own problems that don't have a playbook yet

Nice To Haves

Series 24 strongly preferred
Series 57 and/or 27 a plus
intermediate SQL preferred
Python or other programming skills a plus
Experience with Apex and/or Sterling OMS a plus

Responsibilities

Own, improve, and scale the core operational workflows that power Frec's broker-dealer and RIA.
Automate, streamline, and eliminate manual work in every workflow.
Own daily reconciliation of customer assets against our custodian (Apex), investigate and resolve breaks, and build automated solutions that eliminate them at the source.
Monitor algorithmic trading systems in real time, resolve rejections and escalations, and drive changes that improve execution quality and risk management.
Oversee ACAT, ACH, and wire transfers end-to-end, resolving returns, rejections, and escalations, and redesign processes to reduce rejection rates and processing times.
Issue and resolve margin calls, monitor margin risk across Reg T and portfolio margin accounts, and help improve margin monitoring in our product and internal systems.
Resolve cost-basis and wash-sale escalations, and implement process improvements that catch these issues before they become escalations.
Monitor risk and run analysis across our direct index portfolios, and stand up new monitoring and exception-reporting processes.
Resolve corporate action breaks and escalations, and partner with the team to implement permanent fixes.
Learn our data pipeline and technology stack, and use that knowledge to improve operational flows.
Serve as a subject-matter expert on new product developments, marketing initiatives, and engineering projects.
Contribute to the compliance program — account-opening escalations, marketing reviews, and cybersecurity initiatives.
Assist with month-end closing and financial reporting (e.g., FOCUS reports and annual audited financial statements) for the broker-dealer and the RIA.