Broker Dealer Operations Administrator

Horace Mann•Cherry Hill, NJ

1d•Hybrid

About The Position

BCG Securities, a subsidiary of Horace Mann, is seeking a detail-oriented and customer-focused Broker Dealer Operations Administrator to join their Broker-Dealer Operations team. This role is integral in supporting registered representatives and ensuring operational excellence across account administration, asset movement, and regulatory compliance. The administrator will facilitate the onboarding of new clients, manage account maintenance activities, and collaborate with internal teams and the clearing firm to deliver a seamless advisor and client experience. This position is ideal for someone who thrives in a fast-paced, highly regulated environment and enjoys solving problems while supporting financial professionals.

Requirements

Business degree or equivalent professional experience required.
Must obtain FINRA Securities Industry Essentials (SIE) and Series 7 licenses within six months of hire.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to handle confidential information with discretion and professionalism.
Ability to work independently while maintaining strong collaboration with team members.
Strong customer service and relationship management skills.
Excellent verbal and written communication skills.
High attention to detail and commitment to operational accuracy.
Strong analytical and problem-solving abilities.
Ability to identify opportunities for continuous process improvement.
Adaptability and ability to manage multiple projects simultaneously.

Responsibilities

Process operational requests including asset movements, account transfers, and account maintenance activities.
Assist registered representatives with client onboarding, account setup, and operational support.
Monitor pending requests, follow up on outstanding documentation, and escalate issues when appropriate.
Partner with our clearing custodian to resolve account transfer and transaction-related inquiries.
Ensure operational activities comply with FINRA, SEC, and company regulatory requirements.
Support internal audits, reporting requirements, and recordkeeping obligations.
Maintain accurate documentation and operational records in accordance with regulatory standards.
Handle confidential client and company information with the highest level of professionalism and discretion.
Build strong working relationships with registered representatives by responding to operational inquiries and providing timely guidance.
Deliver exceptional service by resolving operational issues efficiently and accurately.
Communicate effectively with internal departments, business partners, and external vendors to facilitate timely resolution of requests.
Coordinate with department leadership to maintain efficient workflows and service levels.
Identify opportunities to improve operational processes, increase accuracy, and enhance the advisor experience.
Participate in special projects related to broker-dealer operations, regulatory initiatives, system enhancements, and business process improvements.
Perform additional duties and responsibilities as assigned.