Senior Operations Analyst, Revenue Cycle

Mayo Clinic•Rochester, MN

2d•$97,448 - $143,270•Hybrid

About The Position

This Senior Operations Analyst position will serve the Transplant Billing and Follow Up team. The role involves planning and managing large projects, coordinating resources for system, program, and process implementation within the Enterprise Revenue Cycle. It requires providing detailed project design documentation, project plans, and process flows for leadership. The analyst will guide and support project, implementation, and training teams, making design and process decisions. They will conduct complex business analysis for process, quality, and improvement projects across Mayo Clinic's practices and health system, demonstrating an understanding of operations, systems, regulations, clinical practice, and payers. The position also entails coordinating teams to ensure project completion on time and within budget, providing updates to senior leadership, and making key decisions. Analysis, design, and redesign of processes, workflow, and systems for quality, effectiveness, and efficiency are crucial, along with identifying resource impact and managing implementation. The role includes leading process improvement initiatives, understanding project management, and collaborating with IT staff on new business processes and system applications. Effective meeting facilitation, negotiation for issue resolution, and resource acquisition are expected. The analyst must make sound decisions on complex operational issues impacting the Enterprise Revenue Cycle or Mayo Clinic, collaborate with various departments, and resolve compliance, state, and federal issues with leadership. Direct supervision of staff may be required. The role involves working with external vendors and internal stakeholders as a subject matter expert, mentoring staff, and maintaining knowledge of the current healthcare environment. Presentation at conferences and user group meetings may be necessary. Accountability for maintaining a control environment to uphold Mayo's Standard of Ethics and minimize risks is essential.

Requirements

Must demonstrate an understanding of operations, processes, systems, regulations, clinical practice and payers.
Has a detailed understanding of project management and incorporates these skills while coordinating projects across mayo.
Demonstrates ability to make appropriate decisions regarding complex operational issues having an Enterprise Revenue Cycle or Mayo Clinic impact.
Maintains knowledge of current healthcare environment.

Nice To Haves

May provide direct supervision to staff.
May need to present before local, state and national conferences and user group meetings.
May work evening and weekend hours and travel as needed.

Responsibilities

Plans and manages large projects.
Coordinates resources to implement new systems, programs and processes within the Enterprise Revenue Cycle.
Provides detailed project design documentation, project plans and process flows to present to leadership.
Guide and support projects, process, implementation and training teams.
Makes design and process decisions.
Conducts and/or facilitates complex business analysis for large process, quality and process improvement projects within the Enterprise Revenue Cycle and across Mayo Clinic's three group practices and Mayo Health System.
Demonstrates an understanding of operations, processes, systems, regulations, clinical practice and payers.
Coordinates teams of resources to ensure large project efforts are completed on time and within budget.
Provides regular updates to senior leadership.
Solicits and makes key decisions.
Analyzes, designs, and redesigns processes, workflow, and systems to ensure quality, effectiveness and efficiency, identifies resource impact, and manages the implementation.
Leads and facilitates process improvement initiatives.
Has a detailed understanding of project management and incorporates these skills while coordinating projects across mayo.
Participates in the design, development and implementation of new business process and system applications in collaboration with Systems Services and Information Technology staff.
Leads effective meetings, workgroups, and committees which include participants throughout Mayo Clinic.
Facilitates and negotiates as needed to resolve issues.
Specifies and acquires resources for project completion.
Demonstrates ability to make appropriate decisions regarding complex operational issues having an Enterprise Revenue Cycle or Mayo Clinic impact.
Interacts collaboratively with various departments to support and direct activities and workflows.
Collaborates with leadership to resolve Enterprise Revenue Cycle, compliance, state and federal issues.
May provide direct supervision to staff.
Works with external vendors and/or internal stakeholders as a subject matter expert to analyze issues and resolutions.
Mentors and develops staff.
Maintains knowledge of current healthcare environment.
May need to present before local, state and national conferences and user group meetings.
Understands and is accountable for ensuring a control environment is maintained to preserve Mayo's Standard of Ethics and minimize the financial and legal risks for Mayo.