Senior OPC Field Applications Engineer

ASML•Austin, TX

11d•Onsite

About The Position

ASML is seeking a software applications engineer to support its Tachyon Process Window Enhancement and Process Window Control software products at a major customer site in Austin, Texas. The role provides onsite product support to customer engineering teams and develops strong technical relationships through direct customer interaction. The engineer serves as a first-line liaison between the customer and Product Engineering Group/R&D, with a focus on recipe development and debugging for advanced nodes below 2x/1x nm. The position coordinates customer responses and ongoing engagements, defines technical specifications and timelines with customers and internal teams, drafts Statements of Work, and manages customer cases using JIRA. It also includes providing or coordinating customer training, tracking engagement status, and leading short-term projects with a small team. Occasional international travel is required.

Requirements

SC, master's, or Ph.D. degree in Electrical Engineering, Optical Sciences, or Physical Sciences.
4–6 years of experience with computational lithography and OPC software tools.
Previous experience interfacing directly with customers.
Strong analytical and problem-solving skills.
Strong communication, organizational, and leadership skills.
Ability to work effectively with other teams.
Strong interpersonal skills.

Nice To Haves

Lithography knowledge.

Responsibilities

Provide onsite Tachyon software application support to customer engineering teams.
Develop strong technical relationships with direct customer contacts.
Manage software engagements through regular customer review meetings and communicate critical customer requirements to Brion.
Provide front-line customer support through face-to-face, email, and phone communications; characterize reported issues and deliver timely solutions.
Liaise between Product Engineering Group/R&D and customers on recipe development, including debugging software product recipes for advanced nodes below 2x/1x nm.
Drive and monitor ongoing customer engagements and coordinate technical responses to customers.
Define technical specifications and timelines with customers and the Product Engineering Group, draft Statements of Work, and establish regular review meetings.
Communicate technical requirements and issues to Product Engineering Group and/or R&D.
Use the JIRA tracking system and manage open customer cases.
Conduct basic onsite customer training or coordinate requested training.
Report and track customer engagement status weekly.
Lead short-term, multi-month projects with a small team of 2–3 members, monitor deliveries, coach team members, and manage communication between the company and customer.
Travel internationally occasionally.