Senior OnBase IT Applications Specialist

SECU•Raleigh, NC

8d•Onsite

About The Position

This position requires advanced knowledge in the OnBase ECM system and technology. The individual will be able to build low code/no code solutions within OnBase, support solutions and implementation, document system, solution, project and team functionality, processes, and decisions. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems.

Requirements

5 years of relevant experience with OnBase
Bachelor’s degree or 4 additional years of experience in lieu of a degree
Proficiency in using Unity Client / Thick Client / Configuration
Experience in Creating OnBase Document and Keyword Structures
Experience in Creating Workflow and OnBase Scheduling
Experience with OnBase Document Import Processor
Experience with OnBase troubleshooting (e.g. Diagnostics Console)
Experience with OnBase Security groups
Experience with OnBase Retention
Well-rounded and communicative
Strong knowledge of OnBase, ECM, and OnBase solution uses
Solution-minded problem solver
Collaborative and team player attitude with excellent communication skills both written and oral
Must adhere to the work schedule and attendance policy established by the manager
Must be able to confidently interact with technical, non-technical, and management staff
Ability to perform review and refinement of the product backlog, sometimes contributing to setting priority
Ability to stay up to date on the latest industry trends and technical advancements
Serves as on-call responder for software the team supports
Able to speak English fluently
Strong analytical skills with high attention to detail

Nice To Haves

7 years of relevant experience
Experience with COLD / AFP import processors
Experience with OnBase Dashboards
Experience building and supporting OnBase Advanced Capture
Experience using OnBase Studio
Experience creating Capture Process Designer scan queues that include Advanced Capture steps
General knowledge of OnBase Capture Pipelines and OnBase Scan Queues
Experience with OnBase Office Integration/Plugins
Hyland OnBase certification(s)
Experience with Software Development Life Cycle (SDLC)
Experience working with JIRA
Experience working with SCRUM Agile
Working knowledge of Remedy
Experience working in large, enterprise-level programs/projects, preferably with a background in Financial Services
Ability to effectively coach and mentor juniors
Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration
Proven ability to define and solve complex business problems, leveraging best-in-class technical solutions

Responsibilities

Manage OnBase & ECM systems
Implement low code/no code Solutions
Create procedures to improve existing systems by applying appropriate changes or updates
Manage primary day-to-day unit functions of specialized technology (e.g., OnBase document type, user management, groups, roles, profiles, permissions, import processors, app server management, license management including new user setup/deactivation, roles, profiles, permissions, public groups)
Perform configuration changes, including (but not limited to): document type, keyword type configurations, workflow, custom settings, dashboards and reports
Create and optimize workflows & dashboards
Provide Tier 3 support for production systems
Support SDLC
Proactively monitor applications, provide and advise on solutions that prevent or minimize customer impact
Provide user support
Perform system reporting
Develop functional requirements
Write technical requirements that detail the technical specifications and features of the solutions
Capture business process workflow diagrams
Document work on approved project management software
Create and manage knowledge base and deliver Technical Documentation
Coordinate Releases / Change Request Owner
Coordinate application upgrades
Coordinate testing & deployment
Manage user training
Monitor user adoption
Communicate using Agile Methodologies with a functional team
Act as a liaison to business partners & users
Work closely with Vendors both for implementation projects and issue support
Serve as a technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams
Analyze customer needs and develop functional requirements that specify what the technology solutions should do and how they should perform
Analyze current business processes and systems to identify their strengths and weaknesses
Identify areas for improvement where technology can enhance efficiency, quality, or member satisfaction