IT Applications Specialist

Amcor•Oshkosh, WI

1d•Hybrid

About The Position

The IT Global Delivery Applications Specialist is responsible for supporting and enhancing our R&D product and specification applications, including Amcor’s custom application (SMS), with high quality, timely and cost-effective solutions. This role works with the global business partners to understand requirements, configure the system, create test plans, and execute testing.

Requirements

Bachelor’s degree preferred in computer science, management information systems, business or a related field or equivalent experience
0-4+ years of work experience in IT, including Software Development (SDLC) and Project Management experience
Fluent English. Other languages are advantageous
Effective organisational, communication, interpersonal, and presentation skills
Comprehensive experience with office and planning PC tools

Nice To Haves

Experienced in product data specifications, R&D Applications, AI tools and project management is advantageous
Requirements modelling and need analysis techniques advantageous
Experience with techniques and tools used in the testing process advantageous

Responsibilities

Partner with various IT stakeholders and business functions to expand business knowledge and increase functional expertise
Translate business requirements into IT solution designs for small to medium complexity enhancements and projects
Partner with peers and technical team to establish to-be solution alternatives with recommendation and participate on the best approach to pilot and deploy solutions
Write functional requirements, complete configuration or coordinate development, develop test plans and scripts, conduct component and integration testing, and coordinate user acceptance testing
Participate with data conversion, data validation efforts, cut over activities, and post go live support for system implementations
Work with development resources to confirm the requirement is being met while evaluating the effectiveness of the solution and makes necessary adjustments before full deployment
Manage the delivery of small to medium enhancements or projects effectively applying the Amcor Project Management Methodology with accountability for milestones while engaging and leading appropriate Project Team Members (IT and Business)
Ensure architected solutions meets scalability, availability & meets service level agreements in production
Create and maintain documentation of the existing and future functions included into the R&D Technical Specification solutions
Adhere to Amcor change control and SDLC processes
Troubleshoot and resolve incidents (Level 1-2) and requests per service level agreements utilizing the ServiceNow ticket platform adhering to SLAs
Document and follow Knowledge Base Articles (KBAs) and publish accordingly
Provide key-user or end-user training and guidance through the implementation of R&D application changes
Supports R&D application templates across Amcor global locations
Supports global customers for application design, development, and support

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)