Senior OnBase IT Applications Specialist

State Employees' Credit Union • Raleigh, NC

7d • Onsite

About The Position

This position requires advanced knowledge in the OnBase ECM system and technology. The individual will be responsible for building low code/no code solutions within OnBase, supporting solutions and implementation, documenting system, solution, project, and team functionality, processes, and decisions. The role also involves coordinating changes, liaising across IT and business units, and analyzing relevant services and systems.

Requirements

• 5 years of relevant experience with OnBase
• Bachelor’s degree or 4 additional years of experience in lieu of a degree
• Using Unity Client / Thick Client / Configuration
• Creating OnBase Document and Keyword Structures
• Creating Workflow and OnBase Scheduling
• OnBase Document Import Processor
• OnBase troubleshooting (e.g. Diagnostics Console)
• OnBase Security groups
• OnBase Retention
• Well-rounded and communicative
• Strong knowledge of OnBase, ECM, and OnBase solution uses
• Solution minded problem solver
• Collaborative and team player attitude with excellent communication skills both written and oral
• Must adhere to the work schedule and attendance policy established by the manager
• Must be able to confidently interact with technical, non-technical, and management staff
• Able to speak English fluently
• Strong analytical skills with high attention to detail

Nice To Haves

• 7 years of relevant experience
• COLD / AFP import processors
• OnBase Dashboards
• Building and supporting OnBase Advanced Capture
• Using OnBase Studio
• Creating Capture Process Designer scan queues that include Advanced Capture steps
• General knowledge of OnBase Capture Pipelines and OnBase Scan Queues
• OnBase Office Integration/Plugins
• Hyland OnBase certification(s)
• Software Development Life Cycle (SDLC)
• Experience working with JIRA
• Experience working with SCRUM Agile
• Working knowledge of Remedy
• Experience working in large, enterprise level programs/projects, preferably with a background in Financial Services
• Ability to effectively coach and mentor juniors
• Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration
• Proven ability to define and solve complex business problems, leveraging best in class technical solutions

Responsibilities

• Manage OnBase & ECM systems
• Implement low code/no code Solutions
• Create procedures to improve existing systems by applying appropriate changes or updates
• Manage primary day-to-day unit functions of specialized technology (e.g., OnBase document type, user management, groups, roles, profiles, permissions, import processors, app server management, license management including new user setup/deactivation, roles, profiles, permissions, public groups)
• Perform configuration changes, including document type, keyword type configurations, workflow, custom settings, dashboards, and reports
• Create and optimize workflows & dashboards
• Provide Tier 3 support for production systems
• Support SDLC
• Proactively monitor applications, provide and advise on solutions that prevent or minimize customer impact
• Provide user support
• Generate System Reporting
• Develop functional requirements
• Write technical requirements that detail the technical specifications and features of the solutions
• Capture business process workflow diagrams
• Document work on approved project management software
• Create and manage knowledge base and deliver Technical Documentation
• Coordinate Releases / Change Request Owner
• Coordinate application upgrades
• Coordinate testing & deployment
• Manage user training
• Monitor user adoption
• Communicate using Agile Methodologies with a functional team
• Act as Liaison to business partners & users
• Work closely with Vendors both for implementation projects and issue support
• Serve as Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams
• Analyze customer needs and develop functional requirements that specify what the technology solutions should do and how they should perform
• Analyze current business processes and systems to identify their strengths and weaknesses
• Identify areas for improvement where technology can enhance efficiency, quality, or member satisfaction
• Perform review and refinement of the product backlog, sometimes contributing to setting priority
• Stay up to date on the latest industry trends and technical advancements
• Serve as on-call responder for software the team supports
• Able to speak English fluently
• Perform review and refinement of the product backlog, sometimes contributing to setting priority
• Stay up to date on the latest industry trends and technical advancements
• Serves as on-call responder for software the team supports
• Able to speak English fluently
• Strong analytical skills with high attention to detail

Benefits

• Equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree