Document Capture and Processing

Ricoh • Indianapolis, IN

46d • Onsite

About The Position

The Senior On-Site Service Specialist provides on-site document production and related operational services. The role may include operating high-volume duplicating, production, sorting, mailing, and bindery equipment; performing copying, scanning, and imaging tasks; shipping and receiving materials; handling mail and fax distribution; and maintaining customer-site copier equipment. Additional duties may include quality checks, filing and records management, reception on a temporary or occasional basis, meeting-room setups, light building support, and housekeeping.

The specialist responds to customer service requests, coordinates service calls, answers questions about job status and feasibility, and delivers completed work to designated locations. The role maintains service and meter logs, supply inventories, and management reporting data. It may involve travel between customer buildings and periodic overtime on nights or weekends, including off-hour emergency response. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s staffing configuration.

Requirements

• High school diploma or GED.
• 1–2 years of related work experience.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to work independently and flexibly to complete projects.
• Ability to determine appropriate packing methods and materials and check incoming packing slips for accuracy.
• Ability to comprehend mail-delivery instructions.
• Troubleshooting and problem-solving skills.
• Ability to read and understand technical information in manuals, parts books, and related publications.
• Excellent customer relations and verbal communication skills.
• Knowledge and understanding of shipping and receiving procedures.
• May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh.

Nice To Haves

• Related copy-job experience.
• Working knowledge of copiers and related equipment and repair.
• Basic electronics knowledge.

Responsibilities

• Operate high-volume and production copy machines and perform binding and finishing work.
• Inspect convenience copiers daily for quality and proper operation, clear paper jams, and notify technicians of specific problems.
• Perform basic equipment troubleshooting and escalate service calls to technicians.
• Set up equipment as prescribed by the customer, including adding toner and stocking paper.
• Scan and/or image documents.
• Provide reception services on a temporary or occasional basis, as needed.
• Maintain records for management reports and inventories of supplies.
• Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
• Calculate charges for completed jobs, maintain logs, and generate reports as needed.
• Respond to and coordinate customer service calls.
• Perform filing, purging, and archiving duties when requested.
• Deliver completed jobs to designated customer locations within or outside the site.
• Maintain daily meter and service logs and capture data for Ricoh MOR, SPG, and job logs.
• Travel between customer buildings when required.
• Answer customer questions about job status and the feasibility of requests.
• Keep convenience copier areas neat and stocked.
• Perform shipping and receiving duties, including occasional mailroom and dock work.
• Set up meeting and conference rooms when needed.
• Perform building occupant moves within assigned facilities when needed.
• Perform assigned light maintenance and cleaning duties.
• Use production, bindery, shipping, and office equipment to complete contracted jobs.
• Understand the Ricoh Services Portfolio and Technology.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Other benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED