Document Processing Lead

NetVendor • Tualatin, OR

3d

About The Position

NetVendor is seeking a Processing Lead to serve as a subject matter expert and provide guidance, mentorship, and technical leadership to the document processing team. The role acts as a go-to resource for document processors, shares expertise and best practices, and helps maintain operational excellence. Strong communication and coaching abilities are needed to guide team members through complex processes and ensure consistent, high-quality output.

The position handles document escalations, supports and trains team members, and manually processes and uploads documents accurately. It also collaborates with internal and external partners to resolve document-related issues and adapts to changing processing needs. The physical demands are consistent with general office work, including sitting, navigating an office environment, and using a computer, keyboard, and telephone for up to eight hours per day. The employee may occasionally lift or move up to 25 pounds.

Requirements

• High school diploma or GED.
• Attention to detail to identify document errors and discrepancies and ensure precision and accuracy.
• Strong written communication skills for effective interaction with internal teams and external partners.
• Organizational and efficiency skills, including the ability to manage multiple tasks and projects concurrently and meet deadlines.
• Basic computer skills, including familiarity with keyboarding, a 5-key pad, and Adobe applications.
• Ability to work collaboratively and independently with minimal supervision.
• Comfort and consistency with repetitive tasks without compromising quality.
• Willingness to learn.

Nice To Haves

• Experience with Optical Character Recognition (OCR) programs.
• Basic understanding of insurance documentation.

Responsibilities

• Handle escalations from Customer Service Supervisors, Leads, and Representatives.
• Provide support, training, and guidance to team members to ensure effective and efficient document processing.
• Manually process and upload documents while maintaining accuracy.
• Collaborate with agents, vendors, property managers, customer service representatives, and account managers to resolve document-related issues.
• Adapt to evolving document processing needs and handle additional responsibilities as assigned.

Benefits

• Medical, dental, and vision insurance
• Health savings account (HSA), flexible spending account (FSA), and dependent care flexible spending account (DCFSA)
• Long- and short-term disability insurance
• Company-paid standard life insurance
• Generous paid time off policy
• Seven paid holidays per year plus one floating holiday
• Maternity leave
• 401(k) with company match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED