Senior Officer 1, Business - Client Support

Alter Domus

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About The Position

The Senior Officer 1, Business - Client Support works with business analysts and client support personnel on software for CLOs and syndicated loans. The role serves as an internal and external product ambassador and primary contact for product-related queries, and liaises across product lines in Solvas Portfolio and Solvas Digitize. The position works with product teams and users to define requirements, translating business needs and technical environments into clear user requirements. It also supports product planning and delivery, including sprint planning, development reviews, project status communication, and proactive management of risks and issues. The position is expected to work independently with little or no direct supervision and encourage collaboration among geographically distributed teams.

Requirements

• 0–3 years of financial services experience in loan administration, fund accounting, fund administration, asset management, or trustee operations.
• Demonstrated expertise in the loan market and willingness to serve as a subject matter expert to other areas of the business.
• Excellent communication skills.
• Problem-solving aptitude.
• Team player with organizational and leadership skills.
• Ability to manage multiple projects or tasks at once.
• Strong focus on customer service and satisfaction.
• Ability to work independently with little or no direct supervision.
• Working understanding of quality assurance and software development processes and methodologies.

Nice To Haves

• Experience with financial software platforms such as Solvas Asset Management, IHS Markit (formerly WSO), Allvue Systems (formerly Black Mountain), or Sentry.
• Familiarity or experience with software development, support, or operations teams.
• Exposure to computer programming languages such as SQL.

Responsibilities

• Serve as the primary contact for product-related queries and act as a product ambassador internally and externally.
• Work with product teams to finalize user requirements and help users define requirements based on business needs and technical environments.
• Act as a liaison between product lines in Solvas Portfolio and Solvas Digitize.
• Collaborate with the team on user requirements, estimates, specifications, and presentations.
• Conduct regular development reviews and communicate project status in formal and informal settings.
• Work with the product owner to create and manage sprint plans, identify dependencies, and coordinate their allocation for smooth sprint execution.
• Provide timely feedback to team members and proactively identify and resolve issues that may affect deliverables.
• Seek innovative ways to remove obstacles and encourage collaboration among cross-geographical team members.
• Share knowledge of quality assurance and software development processes and methodologies with peers, development teams, and QA groups.
• Proactively manage risks and issues.

Benefits

• Support for professional accreditations.
• Flexible arrangements and generous holidays, plus an additional day off for your birthday.
• Continuous mentoring along your career progression.
• Active sports, events, and social committees across offices.
• 24/7 support through the Employee Assistance Program.
• Opportunity to invest in the company’s growth and success through the Employee Share Plan.
• Additional local benefits depending on location.
• Alter Domus Academy learning resources, including LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed