Senior Network Services Engineer

Oracle•Nashville, TN

About The Position

Executes the design, installation, and maintenance of network infrastructure and related technologies. Uses network management tools to analyze performance in collaboration with senior team members, coordinates network changes with stakeholders, and deploys networks and security policies using automated tools to improve scalability and reliability. Serves as a technical liaison with customers and internal teams, maintains network inventory and configuration data, and independently monitors network components and their hardware and software. Manages security and compliance policies, supports peer mentoring and standardization, and troubleshoots connectivity issues while proactively addressing service impacts and client problems. Some Network Services roles may also develop and maintain automation frameworks and scripts to optimize testing, operations, and network tasks, and create or customize dashboards, telemetry systems, and alerting mechanisms to monitor network health. The role includes independently planning and executing work, collaborating across teams, solving problems, sharing knowledge, pursuing continuous learning, and recommending process improvements.

Requirements

At least 8 years of experience in network engineering, information technology, computer science, or a related field; OR a bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field and at least 4 years of relevant experience.
Demonstrated ability to analyze and interpret data to produce actionable business insights.
Demonstrated understanding of software or application lifecycles from concept through delivery and support.
Demonstrated experience securing enterprise networks with modern security controls and monitoring tools.
Demonstrated ability or knowledge in change control, including risk assessment and coordinating structured modifications to products or services.
Demonstrated proficiency applying infrastructure-as-code tools, such as Terraform, for automated infrastructure management.
Demonstrated ability or knowledge in configuration management and deployment tools, including automated infrastructure provisioning and management.

Nice To Haves

At least 8 years of experience in network engineering, information technology, computer science, or a related field; OR a bachelor's degree in Information Systems, Computer Science, Electrical Engineering, or a related field and at least 4 years of relevant experience; OR a master's degree in Information Systems, Computer Science, Electrical Engineering, or a related field and at least 2 years of relevant experience.
At least 4 years of experience troubleshooting various systems.
Associate-level network or security certification.
Professional-level industry network or security certification.
Relevant industry-recognized IT Service Management (ITSM) certification.

Responsibilities

Designs, installs, maintains, configures, and upgrades network infrastructure, related technologies, and equipment.
Uses network management tools with senior team members to analyze network performance.
Coordinates network changes and communicates with impacted stakeholders to support smooth transitions and minimize disruptions.
Executes network configurations as code using tools such as Terraform and Ansible to deploy networks, routers, and security policies across environments.
Uses code-based approaches to enhance network scalability, reliability, and consistency in collaboration with senior team members.
Documents network patterns and standards for future reference and maintenance.
Builds engineering designs based on network standards and independently configures or upgrades network components.
Acts as a technical liaison with customers and internal teams to develop network designs that meet cloud network and connectivity requirements.
Maintains network inventory and configuration data across relevant systems of record.
Independently monitors local and wide area networks, including SDWAN, VPN, cloud networks, and wireless network components.
Maintains network services such as traditional circuits, private lines, and cloud-based communications, along with technical standards.
Ensures proper functioning of network hardware and application software, including firewalls, traffic management devices, routing and switching equipment, and wireless components.
Completes change requests, fulfills service requests, and handles incident response and problem management independently.
Configures and manages security policies, compliance policies, and access controls across on-premises, hybrid, and cloud environments.
Mentors peers and serves as a role model on processes, business needs, and use of new technologies.
Recommends guidelines for new projects and telecommunications design.
Liaises with internal and external stakeholders, suppliers, and vendors, and participates in applicable review processes for network designs.
Executes initiatives to standardize and simplify network-related tasks, improve efficiency, and reduce costs.
Collaborates to troubleshoot network connectivity and performance issues in alignment with client SLAs, SLOs, and KPIs.
Proactively monitors production environments with operations centers to address issues that could affect services.
Resolves standard and increasingly impactful or complex client problems according to established procedures.
Develops and maintains standard and non-standard automation frameworks for testing and operations.
Automates network tasks in production and lab environments, including lab-as-a-service and repetitive support functions.
Builds and customizes dashboards, telemetry systems, and alerting mechanisms to monitor network health.
Writes moderately advanced scripts to automate routine tasks for the immediate team and other business units.
Uses infrastructure pipelines and configuration items with established playbooks and resources; adapts tools to support new products and follows secure coding practices.
Independently manages work, timelines, and deliverables; prioritizes work and adapts to changing resources or timelines.
Collaborates across teams, understands stakeholder and customer needs, and listens to diverse perspectives.
Identifies and addresses standard and non-standard issues, escalates more complex issues as appropriate, analyzes information from multiple sources, and contributes to knowledge sharing.
Pursues continuous learning, uses feedback and training to improve skills, and recommends process, protocol, and workflow improvements.