Senior Network Services Engineer

Oracle•Nashville, TN

About The Position

Executes the design, installation, and maintenance of network infrastructure and related technologies. Uses network management tools to analyze performance in collaboration with senior team members, coordinates network changes, and communicates with stakeholders to ensure smooth transitions. Deploys networks and security policies using automated tools to enhance scalability and reliability. Serves as a technical liaison with customers and internal teams, maintaining network inventory and configuration data. Monitors and maintains network components independently, ensures proper functioning of hardware and software, and manages security and compliance policies. Supports mentoring peers, standardizing tasks, and troubleshooting connectivity issues, proactively addressing potential service impacts and resolving client problems. Some Network Service roles may develop and maintain standard and non-standard automation and scripts to optimize testing, operations, and network tasks, as well as create and customize dashboards, telemetry systems, and alerting mechanisms to monitor network health. The role also involves independently managing work and deliverables, collaborating across teams, solving problems, continuous learning, and recommending process improvements.

Responsibilities

Execute the design, installation, and maintenance of network infrastructure, related technologies, and equipment.
Use network management tools with senior team members to analyze network performance.
Coordinate network changes and communicate with impacted stakeholders to ensure smooth transitions and minimal disruptions.
Execute network configurations in code using tools such as Terraform and Ansible to deploy networks, routers, and security policies across environments.
Use code-based approaches to enhance network scalability, reliability, and consistency in collaboration with senior team members.
Document network patterns and standards for reference and future maintenance.
Build engineering designs based on standards for network configurations and installations, and configure or upgrade network components independently.
Act as a technical liaison with customers and internal teams to develop network designs that meet cloud network model and connectivity needs.
Maintain network inventory and configuration data across relevant systems of record.
Monitor local area networks, wide area networks including SDWAN, virtual private networks, cloud networks, and wireless network components.
Maintain network services, including traditional circuits, private lines, and cloud-based communication solutions, and uphold technical standards.
Ensure proper functioning of network hardware and application software, including firewalls, traffic management devices, routing and switching equipment, and wireless components.
Complete change requests, fulfill service requests, and independently handle incident response and problem management.
Configure and manage security policies, compliance policies, and access controls across on-premises, hybrid, and cloud environments.
Mentor and serve as a role model to team members on processes, business needs, and new technologies.
Recommend guidelines for new projects and telecommunications design.
Act as a technical liaison among internal and external stakeholders, suppliers, vendors, and design review processes.
Execute initiatives to standardize and simplify network-related tasks, increase efficiency, and reduce costs.
Collaborate to troubleshoot connectivity and performance issues in line with client-defined SLAs, SLOs, and KPIs.
Proactively monitor production environments and work with operations centers to address issues that could affect services.
Resolve standard and increasingly impactful or complex client problems according to established procedures.
As needed, develop and maintain automation frameworks for testing and operations.
Automate network tasks in production and lab environments, including lab-as-a-service and repetitive support functions.
Build and customize dashboards, telemetry systems, and alerts to monitor network health.
Write moderately advanced scripts to automate routine tasks for the immediate team and other business units.
Use infrastructure pipelines and configuration items with established playbooks and resources.
Adapt tools to create solutions that support new products and follow secure coding practices.
Independently manage work, timelines, and deliverables; prioritize tasks and adapt to changing resources or timelines.
Collaborate across teams, understand stakeholder and customer needs, and build effective partnerships.
Identify and address standard and non-standard issues, escalating more complex issues as appropriate.
Analyze information from multiple sources to troubleshoot errors and contribute to knowledge sharing and best practices.
Build skills and knowledge, stay current with industry trends, seek feedback and training, and contribute to team learning.
Recommend updates to improve team processes, protocols, workflows, efficiency, and effectiveness.