Senior Network Operations Center (NOC) Engineer (Remote)

Trace3•Louisville, KY

11h•Remote

About The Position

The Senior Network Operations Center (NOC) Engineer I serves as a senior member of the Tier 1 engineering team, responsible for advanced alert validation, intermediate troubleshooting, and driving resolution of recurring issues within on-premises and cloud environments. This role provides mentorship to Engineer I peers, contributes to runbook improvements, and ensures quality in escalations to higher tiers. The Senior Engineer I plays a key role in reducing mean time to resolution (MTTR) and improving operational efficiency across client environments.

Requirements

Minimum 2 years of IT support or NOC experience with proven ability to resolve issues without escalation.
Proficiency in Windows administration (user management, service troubleshooting, log review).
Practical networking knowledge, including DNS, DHCP, routing, VPNs, and firewall rule analysis.
Working knowledge of infrastructure monitoring tools (e.g., LogicMonitor, SolarWinds, Auvik)
Comfortable using command-line interfaces and performing basic diagnostics.
Strong understanding of ticketing systems, lifecycle management, and escalation protocols.
Basic knowledge of ITIL practices related to incident, service request, and change management.
Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers.
Experience working in a 24/7 operations or shift-based environment.

Nice To Haves

Hands-on experience with cloud platforms (Azure, AWS) at the administrative level preferred.
Experience with scripting languages (PowerShell, Bash, or Python) to automate repetitive tasks.
Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Industry certifications such as CompTIA A+, Cisco Certified Support Technician (CCST), or Microsoft Fundamentals.
Certifications such as CompTIA Network+, Cisco CCNA, Microsoft Azure Administrator, or equivalent are strongly preferred.
ITIL Foundations certification or equivalent service management training preferred.

Responsibilities

Monitor servers, networks, and cloud environments for performance issues, outages, and alerts.
Perform intermediate troubleshooting, including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation.
Execute recurring maintenance and health check procedures as defined in operational runbooks.
Maintain and update documentation for tools, systems, and incident response processes.
Assist with coordination during incidents, communicating clearly with stakeholders, and providing status updates.
Identify patterns in recurring issues and propose operational or alerting improvements.
Take ownership of recurring Tier 1 issues and provide feedback to engineering leadership on patterns and potential automation opportunities.
Contribute to the refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers.
Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation.