L2 Network Engineer – NOC

Prodapt•Irving, TX

About The Position

Prodapt is a leading specialized player in the Connectedness industry, serving as an AI-first strategic technology partner. The company offers consulting, business reengineering, and managed services to major telecom and tech enterprises, focusing on building future networks and digital experiences. Prodapt is a ServiceNow-invested company, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. It is also a "Great Place To Work® Certified™" company, employing over 6,000 technology and domain experts across various global regions. Prodapt is part of The Jhaver Group, a 130-year-old business conglomerate with over 32,000 employees worldwide.

Requirements

DNS consolidation, performance and resolution health
End-to-end latency monitoring and analysis
Connectivity (intra- and inter-data center reachability)
Packet loss detection and trending
Route health and path stability (including BGP/underlay/overlay visibility)
Bachelor’s degree in Telecom, Computer science, Information Technology, or related field.
8-10 years of experience in Telecom Data or enterprise-level network support.
Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP).
Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment.
Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls).
Understanding of wireless networking (Cisco, etc.).
Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc.
Experience working in ticketing system such as ServiceNow will be preferable.
Excellent problem-solving and analytical skills.
Strong communication and documentation abilities.
Ability to work independently and as part of a global team.
Willingness to learn and adapt to new technologies.

Nice To Haves

Industry certifications such as CCNA, CCNP, CCIE, JNCIA, PCNSE, or equivalent.
Knowledge of SD-WAN, MPLS, or hybrid networking models.
Familiarity with NAC solutions like Cisco ISE.
Experience with cloud networking (AWS, Azure, or GCP).

Responsibilities

To manage WAN, and LAN network connectivity across multiple sites.
Strong troubleshooting experience and in-depth knowledge on all Routing protocols. - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static.
Respond to and resolve network tickets/ incidents and service requests.
Troubleshoot network issue involving switches, routers, firewalls, and wireless systems.
Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.).
Implement and maintain network security policies, including firewall rules and access controls.
Collaborate with vendors and ISPs for link issues, outages, and escalations.
Document network diagrams, configurations, and standard operating procedures.
Support planned network changes and participate in network implementation or migration projects.
Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting.
Follow ITIL processes for incident, change, and problem management.