Network Operations Center (NOC) Lead

CACI International•Denver, CO

23h•Onsite

About The Position

We are seeking an experienced and skilled Network Operations Center (NOC) Lead to oversee our 24/7 NOC team. The NOC Lead will oversee the day-to-day operations of our NOC, ensuring the efficient monitoring, troubleshooting, and maintenance of our network infrastructure and systems. The ideal candidate will have extensive experience in network operations, team leadership, and incident management, along with a strong understanding of network security and performance monitoring.

Requirements

TS/SCI with Poly required
Bachelor's degree in Computer Science, Information Technology, or related field
10+ years of experience in network operations, with at least 2 years in a leadership role
Strong understanding of network protocols, infrastructure, and security concepts
Experience with network monitoring tools and ticketing systems
Excellent problem-solving and analytical skills
Strong leadership and team management abilities
Exceptional communication skills, both verbal and written
Ability to work in a fast-paced, high-pressure environment
Flexibility to work rotating shifts, including nights, weekends, and holidays
Ability to work in a fast-paced, 24/7 environment

Nice To Haves

Relevant certifications such as CCNA, CCNP, or CompTIA Network+

Responsibilities

Lead a team of NOC engineers and technicians, providing guidance, training, and mentorship to ensure optimal performance and development.
Oversee daily operations of the NOC team, including scheduling, task allocation, and performance management.
Ensure the continuous monitoring of network devices, systems, and applications to detect issues proactively and respond to critical events.
Lead the team in responding to network incidents, managing escalation procedures, and ensuring timely resolution, and stakeholder notification.
Work closely with other IT teams to resolve issues and improve network infrastructure.
Generate and analyze performance reports and incident metrics for senior management and other stakeholders.
Create and continuously evaluate and improve NOC procedures, tools, and workflows to enhance the overall efficiency and effectiveness of the team.
Provide technical guidance and mentorship to NOC team members
Participate in on-call rotation for after-hours support.

Benefits

competitive compensation
benefits
learning and development opportunities
broad and competitive mix of benefits options is designed to support and protect employees and their families
healthcare
wellness
financial
retirement
family support
continuing education
time off benefits
flexible time off benefit
robust learning resources