Wireless Network Operations Center Lead
About The Position
We are seeking a Wireless Network Operations Center Lead to join our team supporting a national law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of events related to network communications, network utilization and availability analysis and reporting. The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month.
Requirements
- At least Ten (10) Plus years of experience with tactical communications integration, testing, programming, troubleshooting, and design.
- Three (3) Plus years of experience in tactical communications Project 25 (P25) integration, installation, operations, maintenance, repairing and maintaining P25 infrastructure equipment.
- Bachelor's degree in related technical field or equivalent experience
- Background Investigation is required
- U.S. Citizen
Responsibilities
- Wireless Network Operations Center Lead is responsible for coordinating the scheduling for the Wireless Network Operations Center group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR. Service).
- Serve as the lead point of contact (POC) for government and customers seeking technical assistance.
- Coordinate training for new contractor position and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.
Benefits
- We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
