Analyst, Network Operations Center
The Guitar Center Company•Phoenix, AZ
•$24 - $26•Onsite
About The Position
We are seeking a IT Support Technician to join our team. The IT Support Technician will play a crucial role in monitoring, analyzing, and maintaining the performance and efficiency of our operational systems. This individual will work closely with various departments to ensure seamless operations, identify potential issues, and implement solutions to optimize performance.
Requirements
- Ability to work a 12-hour shift from 10:30 AM – 10:30 PM.
- Mid-level NOC Analyst/Technician (2–5 years' experience) in a 24/7 operations environment
- Experience with monitoring and alerting tools (e.g., Datadog, Splunk, or similar)
- Familiarity with ServiceNow or comparable ticketing systems
- Strong troubleshooting skills across systems, applications, and basic networking
- Strong communication skills, particularly during incident response.
Nice To Haves
- Experience supporting retail/POS or transaction-based systems is preferred
Responsibilities
- Monitor production systems including POS, eCommerce, and supporting infrastructure
- Perform incident triage and resolve common issues; escalate more complex incidents to engineering teams
- Support outage management, including bridge coordination and communications
- Partner with application, infrastructure, and support teams to drive resolution
- Maintain accurate incident documentation and shift handoffs
Benefits
- gig leave
- Medical, Dental, Vision
- 401K plus company match
- mental health support
- paid sick/holiday/vacation time
- employee discount program
- tuition reimbursement options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
