Network Operations Lead

ASRC Federal•San Antonio, TX

19h•Hybrid

About The Position

ASRC Federal Cyber is seeking a Network Operations Lead to manage the Network Engineering Team assigned to the Dental Information Systems Center (DISC) Corporate Dental System (CDS). This role is crucial for ensuring the 24/7/365 operational uptime of all CDS infrastructure, which serves a worldwide network of users. The lead will be responsible for defining project scope, objectives, detailed work plans, providing status updates, and identifying impediments and risks. Additionally, this position acts as the primary interface between DISC/CDS and external IT support agencies such as COOP, DHA IT support, and DNOC. ASRC Federal is a leading government contractor furthering missions in space, public health and defense, and is an Alaska Native owned corporation. The company is recognized as a top veteran employer and Certified Great Place to Work™.

Requirements

Bachelor’s Degree in Management / Computer Science or equivalent experience
6+ years’ relevant experience
Must have Security+ certification or capable of passing Security+ certification exam
2+ years of experience in an IT Technical discipline (Network Administration, Network +, A+, VMWare …ect)
Ability to maintain confidential information
Strong time management and organizational skills
Strong communication skills both verbal and written
Strong presentation skills
Strong sense of initiative and requiring little direct supervision
Ability to exercise sound judgment to make decisions toward the objective of satisfying all brands
Comfortable working independently or in a team
Ability to work with both government and contract management teams
Ability to quickly adapt to changes in direction and priorities
Ability to define problems and collect data to support valid conclusions
Maintain strong sense of professionalism at all times, understanding and knowing that we support the customer
Ability to obtain and maintain a Secret security clearance
United States citizen (to obtain clearance)

Nice To Haves

Knowledge of Microsoft Active Directory
Knowledge of Microsoft Group Policy
Knowledge of TCP/IP networking
Fundamental knowledge of SCCM duties
Experience in a Managed Service Provider (MSP) environment
Knowledge of SAN, VMware, Microsoft Windows Server, Exchange, SQL

Responsibilities

Manage all Engineering Team members to ensure efficient utilization of all personnel
Coordinate the efforts of the various team members to maximize productivity
Coordinates with the Information Assurance team on all matters of Cyber Security
Ensures the upkeep, configuration, and reliable operation of all servers (virtual and physical)
Ensures Network Engineer maintains network assets (switches, IP plans, PPS requests)
Ensures MECM Administrator maintains an effective patching program
Monitors the SQL Administrators to ensure SQL Databases are current, available and backed-up
Ensures the Desktop Support function maintains EUDs in a DHA approved image and GPO
Ensures Active Directory and associated GPOs are maintained to ensure correct systems access
Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data
Maintain situational awareness on all activities associated with the network and server infrastructure
Maintain industry and market awareness of network and other technology trends, product advancements and standards
Review engineering design and evaluations of current and potential network systems
Assist in addressing any issues brought up by office staff regarding network or server issues
Supervise the implementation and maintenance of network hardware in an enterprise environment
Act as an escalation point for team members as well as other business units when necessary
Assist in the development, implementation and monitoring of policies and controls as they pertain to network systems to ensure data accuracy, security and regulatory compliance
Lead in the design and development of network and server systems and redesign of existing systems to fulfill the needs of customers and the business
Participate in the development and implementation of disaster recovery procedures as they pertain to the network infrastructure
Participate in the development of standards of use, operations and the security of company technology including the network, individual computers, servers and company data
Lead the communication with other departments in reporting and resolving network and telecommunications software, hardware and operational issues
Prepares and delivers informal and formal presentations as required
Creates status reports for all key stakeholders including Program Management staff
Additional duties and responsibilities as assigned by manager