Network Operations, Lead Specialist

Peraton•Washington, DC

3d•$51,000 - $82,000

About The Position

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Requirements

Minimum of 5 years with High School Diploma
Hands-on experience with Cisco, Juniper, F5, and Palo Alto networking equipment and software.
Strong understanding of routing, switching, firewalls, and load balancers.
Familiarity with network monitoring and incident management tools.
Ability to work rotating 12-hour shifts to provide 24x7 coverage.
Strong analytical and problem-solving skills.
Ability to work under pressure and manage multiple priorities.
Excellent communication and documentation skills.
Team-oriented with a focus on collaboration and knowledge sharing.
Customer-focused mindset with attention to service quality.
Must be able to obtain and maintain a Department of Energy (DOE) security clearance.

Responsibilities

Monitor Network Health:
Monitors critical network elements and applications using various network monitoring systems in a 7x24x365 Network Operations Center (NOC).
Continuously monitor network availability, performance, and capacity using enterprise tools.
Incident Response & Triage:
Perform initial diagnosis of network issues and determine appropriate resolution steps.
Escalate complex issues to network engineers when necessary.
Issue Resolution:
Resolve network-related problems within defined SLAs.
After-Hours Support:
Provide incident management support during off-hours as part of a rotating schedule.
Provisioning Requests:
Address backlog of network and VoIP provisioning requests when operational workload allows.
Documentation & Reporting:
Maintain accurate records of incidents, resolutions, and provisioning activities.