Network Operations Center (NOC) Engineer – Level 1 / Level 2
About The Position
The NOC Engineer (L1/L2) is responsible for 16x5 monitoring, troubleshooting, and incident resolution of network and infrastructure systems to ensure high availability and performance. The role includes real-time monitoring, ticket handling, basic to intermediate troubleshooting, escalation to L3/Network Engineering teams, and maintaining operational documentation. Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
Requirements
- Networking fundamentals: TCP/IP, OSI Model, subnetting
- Switching fundamentals: VLANs, trunking, STP
- Routing fundamentals: Static routes, OSPF/BGP basics
- Monitoring tools and alert triage
- Ticketing and ITIL incident management processes
- Basic understanding of: Firewalls, VPNs, DNS/DHCP
- Strong troubleshooting mindset and ability to work under pressure
- Clear written communication (ticket notes, customer updates)
- Customer service orientation
- Shift discipline and proper handover documentation
- Bachelor’s degree in IT / CS / Electronics (or equivalent experience)
- 0–2 years experience in monitoring/support (for NOC L1)
- 2–5 years experience in network operations / troubleshooting (for NOC L2)
Nice To Haves
- Wireless concepts
- tcpdump/Wireshark knowledge
- CCNA (highly preferred)
- ITIL Foundation (good to have)
Responsibilities
- Monitor network and infrastructure alerts using tools such as SolarWinds
- Perform initial triage of incidents and service requests
- Create, update, and manage tickets in ServiceNow / Jira
- Identify and categorize alarms: critical, major, minor, and perform first-level diagnosis
- Perform basic troubleshooting for: Network connectivity issues, LAN/WAN link status, VPN down alerts, DNS/DHCP reachability checks, Interface errors, CRC, packet loss
- Execute standard operating procedures (SOPs) and runbooks
- Escalate incidents to L2/L3 based on severity, impact, and SLA timelines
- Communicate updates to users and stakeholders as per incident communication process
- Participate in shift handovers and update logs properly
- Handle escalations from L1 and perform deeper troubleshooting for: Routing issues (BGP/OSPF/EIGRP basics), Switching issues (VLAN, trunking, STP), WAN/ISP circuit troubleshooting and coordination, VPN tunnels (IPSec/SSL) monitoring and restoration, Firewall policy or NAT-related connectivity issues (basic/moderate)
- Perform remote diagnostics using CLI: Cisco IOS / NX-OS, Palo Alto (basic operational troubleshooting)
- Conduct log analysis and packet-level troubleshooting basics
- Perform planned maintenance support: Network changes monitoring, Post-change validation, Rollback support
- Work with vendors/ISPs to open TAC cases and follow up for resolution
- Maintain and update operational documentation: Runbooks, Knowledge base articles, Incident RCA input (technical notes)
- Ensure SLA compliance and contribute to incident reporting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
