Level 2 NOC Systems Administrator – Network Focus

Unisys

5d•Onsite

About The Position

The Level 2 Network Administrator provides advanced network monitoring, troubleshooting, and incident remediation in a 24x7 NOC environment. This role handles escalations from Level 1, performs deeper network diagnostics, and ensures reliability of network infrastructure across multiple locations. This position supports the Cyber Backup environment and works under the guidance of the Level 3 Network Lead.

Requirements

BA/BS degree and 2–4 years of relevant experience OR equivalent combination.
Strong experience with network troubleshooting and monitoring tools.
Ability to support 24x7 operations and rotating shifts.
U.S. Citizenship and U.S. residency required.
Applicant should be eligible for any required authorizations from the U.S. Government.

Responsibilities

Performs advanced monitoring and troubleshooting of routers, switches, firewalls, VPNs, and load balancers.
Supports network configuration tasks such as interface changes, VLAN updates, and routing adjustments (as permitted by credential scope).
Diagnoses and resolves complex network connectivity issues, consistent with the document’s language: “Diagnoses and resolves complex issues across host environments and connectivity layers.”
Escalates unresolved issues to the Level 3 Network Lead.
Performs daily monitoring of network devices, bandwidth, link health, and alerts.
Initiates proactive remediation to prevent outages or performance degradation.
Owns Level 2 network tickets through resolution, including root cause identification.
Documents findings and contributes to operational recommendations.
Provides network evaluation reports and contributes to NOC operational improvements.
Updates network configuration records, diagrams, and device inventories.
Ensures compliance with credential separation and access control policies.
Creates runbooks and how-to guides for Level 1 analysts.
Provides training on network triage procedures.